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New Chat Experience Beta

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Welcome to PowerSchool Assistant Pilot for SIS!

 

What to Expect

Fast Responses: The AI will provide quick and accurate answers to your questions.

Seamless Transitions: If you need to talk to a live agent, the transition will be smooth and hassle-free.

Improving Service: As this is a beta test, your interactions will help us enhance the AI’s capabilities.



Interacting with the PowerSchool Assistant

Enter your question into the PowerSchool Assistant.
  • The PowerSchool Assistant is populated with topics that we most often receive in Support.
  • If you need more information, feel free to ask follow-up questions.
  • There may be some questions that it may not be able to answer at first. Your feedback will help guide and expand this repository of responses.


Transitioning to a Live Agent

If the PowerSchool Assistant is unable to provide the answer you're seeking after two attempts, you will be transferred directly to a Support Engineer in the same chat window.

Providing Feedback

Feedback Button: After each answer, please use the feedback button in the chat widget to indicate if the answer was helpful.

End Survey: After testing the chat widget, please complete the survey.




Questions

If you have questions or need assistance, please post in the New Chat Experience forum.