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Issue: Document Attachment Fails to Upload Document

Summary

A user attempts to upload a document but the document does not attach to the form.

 

Audience

Parent Form Responders 

Teacher Form Responders 

Administrative Form Responders

 

Process

To upload the document: 

  1. Click the “Add Document” button 
  2. Click “Browse” 
  3. Select the file on your device to upload. 
  4. Click select/open. 
  5. Click “Upload” 

Ensure that the document is: 

  1. Less than 5MB in total size 
  2. Is of format:
    1. PDF 
    2. DOC 
    3. DOCX 
    4. RTF 
    5. JPG 
    6. JPEG 
    7. PNG

 

Summary

A user attempts to upload a document but the document does not attach to the form.

 

Audience

Parent Form Responders 

Teacher Form Responders 

Administrative Form Responders

 

Process

To upload the document: 

  1. Click the “Add Document” button 
  2. Click “Browse” 
  3. Select the file on your device to upload. 
  4. Click select/open. 
  5. Click “Upload” 

Ensure that the document is: 

  1. Less than 5MB in total size 
  2. Is of format:
    1. PDF 
    2. DOC 
    3. DOCX 
    4. RTF 
    5. JPG 
    6. JPEG 
    7. PNG

 

Summary

A user attempts to upload a document but the document does not attach to the form.

 

Audience

Parent Form Responders 

Teacher Form Responders 

Administrative Form Responders

 

Process

To upload the document: 

  1. Click the “Add Document” button 
  2. Click “Browse” 
  3. Select the file on your device to upload. 
  4. Click select/open. 
  5. Click “Upload” 

Ensure that the document is: 

  1. Less than 5MB in total size 
  2. Is of format:
    1. PDF 
    2. DOC 
    3. DOCX 
    4. RTF 
    5. JPG 
    6. JPEG 
    7. PNG

 

Version history
Last update:
‎07-18-2025 08:45 AM
Updated by:
Labels (2)