Hello PowerSchool Customer,
The PowerSchool Technical Support team will observe the U.S. Thanksgiving holiday on Thursday, November 28, and Friday, November 29, 2024. During this time, we will be available to assist with any urgent issues through our PowerSchool Community. To report a critical production issue, please visit the Community Portal, click on "New Case" in the Case Portal, and submit your request for assistance.
Naviance, Schoology Learning, Behavior Support, Communication and Curriculum & Instruction Customers, please log in via SSO through your product's help menu to access our Community.
What Classifies as a Critical Issue?
- Outages
- Suspected Security Breaches
While PowerSchool Support observes this holiday, we are committed to the integrity and security of our products. If you feel that you have experienced an issue relating to the security or integrity of your system, submit a case in PowerSchool Community.
In addition, to logging a case through our Case portal, you can email our special email hotline for the holiday coverage at HolidayEscalations@powerschool.com, referencing your recently submitted case number. Your email hotline submission will be reviewed by a PowerSchool Support Management Team member and addressed appropriately.
For Schoology Learning, live support will be available for customers with a Premium Support or End User Support package via phone, chat, and web, by clicking on ‘Support’ at the bottom of the Schoology Learning application.
Technical Solutions Group (TSG)
Technical Solutions Group (TSG) will have modified staffing availability. Click here for more information regarding TSG coverage hours.
Thank you,
Your PowerSchool Team
