Single Sign On Error iOS Mobile App

JesseB3
Hobbyist

Single Sign On Error iOS Mobile App

Hello,

 

There is an issue with the PowerSchool iOS Mobile app. Students can login to the website as normal but the mobile app stalls with this error.

MicrosoftTeams-image.png

Resubmitting this to the forum since the previous post was marked as Spam for some reason.

1 Solution
ElstonS
Senior

Hi @JesseB3

 

I am sorry you are experiencing the Single Sign-On error on the iOS Mobile App. I recommend reaching out to the Mobile support team and creating a ticket with them by sending an email to support@powerschool.com and they should be able to assist you in resolving the Single Sign On error. 



Elston S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

26 Replies
JesseB3
Hobbyist

@jamiem7 My bot-senses are tingling. I think you might be a bot.

 

Jesse B.

jamiem7
Lead Community Moderator
Lead Community Moderator

I apologize you feel this way. I can ensure you that I’m not a bot and I have been working to our PowerSchool SIS and Mobile teams regarding the common troubleshooting steps for single-sign-on issues as well as any known issues.

With there being different reasons for the parents and students to experience difficulties, we do want to encourage them to work with their school or district. This also ensures personal information that may be needed to review a user’s account is shared directly to the school or district.

I did reach out to you in a private message to share more information for the case reported in your school district since your are an Administrator working with Support. You can view this message by selecting the envelope at the top right of the page.

Exceptional People Offering Exceptional Solutions
Explore Becoming a PowerSchool Mentor today!
emanuelakh
Journeyman

I still can't login to power school

JesseB3
Hobbyist

According to PowerSchool's release notes for ver. 20.4.5.2 released 11/16/2020 and rolled out to hosted customers on 11/21/2020, the mobile app single-sign-on issue has been resolved.  I was notified by PowerSchool Support yesterday evening (presumably because this thread illuminates their lack of care for paying customers) that the issue was resolved and I needed to refer to the release notes; rather than sticking to their promise of keeping me apprised of developments and changes.

Screen Shot 2020-12-02 at 8.15.11 AM.png

We tested our student sign-ins this morning and were able to successfully sign in for the first time since JULY!

Here's a screenshot and link for the referenced 20.4.5.2 release notes.

image001.jpg

Aside from being updated by support well after-the-fact, I'm glad our 1000+ student population can finally use a product we pay for.

 

-Jesse

emanuelakh
Journeyman

This error still persists. When Are you going to fix it! It has been a long time now. 

jamiem7
Lead Community Moderator
Lead Community Moderator

The issue that was experienced in JesseB3's district has been resolved.  If you are continuing to experience an error message, you'll want to work with the Administrators at your school or district to look into the server being accessible and confirm the mobile app is enabled for users.  The Administrators will also be able to review your account settings and work with PowerSchool Support for any further troubleshooting.


Exceptional People Offering Exceptional Solutions
Explore Becoming a PowerSchool Mentor today!