Returning Student Access

[dbrunner]

I am attempting to register/sign in as a returning student and it won't let me in....saying my email/password is incorrect. I even requested to redo my password and put that one in, and it still won't let me in.. Help! What do i need to do?

[ScottS]

Hi!

Thank you for posting in the PowerSchool Community!

With the error that you are seeing, I recommend reaching out to your school's technical support team. If you can bring your mobile device that is showing the error message, that would also be helpful. Your school's technical support team should be able to troubleshoot and resolve the login issue that you are seeing.

[dbrandt]

I am having the same issue and I have contacted our schools tech team.  The tech team informed me to contact the customer support here due to they are unable to assist.  I also teach for the district.  I am using my district email.  

I have tried to call and have been on hold for over 36 minutes with no answer except to please hold.

[jbidk]

Hi @dbrandt, 

Thank you for your post in our Community! It looks like you were able to connect with our support team on this. We have also created a resource to help with other registration questions you may have. We hope you'll find this helpful:

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

If we can continue to help, please let us know. 

[22daylyn]

I’m trying to register my son for school and I’m having a terrible time trying to get access. I’ve called the old school and they haven’t figured out how to reset passwords. I went to his new school and the directions they gave me are not working. I called info snap but they cannot reset the password. Yet I must register my son online because you can’t do a paper registration at the school. So what am I supposed to do now??? I’m exhausted and all my attempts to get my son register my son have been completely unsuccessful.

[Anncarne]

seriously?? there are lots of parents having the same stupid problems - is ANYONE GETTING AN ANSWER on how to register the child when the system says that you have to use a certain email address and THEN says that email address is not associated with any account?????

I have been on hold TWICE For over an hour each time and never spoke to a soul.

[jbidk]

Hi @Anncarne, 

Thank you for your post in our Community! It sounds like you are trying to connect with our support team.  We have started a support request on your behalf. You can also see an option to start a request under Contact Support > PowerSchool Registration. We have also created a resource to help with the most common questions we are seeing:

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

We hope this is helpful. Our team will reach out to you via email. Please be on the lookout for that communication.

[jbidk]

Hi @22daylyn, 

Thank you for sharing this post in our Community! We'll go ahead and reach out to our support team on your behalf. They will reach out via email to work with you on this. You also can see this option under Contact Support > PowerSchool Registration. We have additional information for you here to help as well:

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

Please let us know if we can continue to help!

[Campbell14]

I’m having problems 

[Reshma]

Hi @Campbell14,

Thank you for reaching out to PowerSchool Community!

To assist you further, would you please share more details on the issues you are facing?

[Sandra35]

I am in the same boat it is driving me insane so frustrating.

[joshk]

Hello @Sandra35!

Thank you for reaching out! I am sorry to hear you are feeling frustrated with your registration process. I have submitted a case to our support team on your behalf. They will reach out via email to work with you on this. You also can see this option under Contact Support > PowerSchool Registration. We have additional information for you here to help as well:

https://help.powerschool.com/t5/Registration-Most-Common/Family-Support-FAQ/ta-p/8198

Please let us know if we can continue to help!

 Best,

JoshK

PowerSchool Community Admin

[Cortneeleigh]

It’s doing the same thing to me!

[MuskanS]

Hi! @Cortneeleigh 

Would you please confirm are you able to log in to your account using a Laptop/Computer, or are you experiencing this incorrect email/password issue on both the mobile app and on Computers?  If you are able to log in via the Computer, I recommend reviewing a similar thread on the Mobile App Sign-in error.