Good morning @MrsC,
Thank you for using our PowerSchool Community. This seems to be a support question and we can see that a case has not yet been submitted, please use the following link to submit a case and someone from our talented support team will connect with you:
https://help.powerschool.com/t5/Contact-Support-Learning-Basic/ct-p/contact-support-learning-basic
Thank you again for your question.
Claire D
PowerSchool Community Moderator