Common Cartridge import size

[jhanlon]

We are transition to PS Learning from another LMS. Some teachers have large common cartridge files. PS Learningnwill not take imports over 500MB. Support told me an update this summer would allow for larger file imports.  Has anyone dealt with importing large files and breaking them down?

[Claired · Accepted solution]

Hi @jhanlon, 

Thank you for your post in our learning forum. 

You're quite right, there was an update to allow larger common cartridge files which was recently released. Please make sure you are running the latest version to see if importing larger files works for you. 

Thank you again, 

Claire Davis

Community Moderator 

PowerSchool Community

[skrishna]

This information would have saved me 2 days worth of work. 🙂 Right now our version is still only accepting 500MB max. Whom do I contact to have the update implemented?

Thanks.

Shashi

[jhanlon]

Yes, I just checked we are still on a 500MB import so the solution was not correct at least for our instance.  I opened up a ticked

[jhanlon]

We still cannot import over 500MB

[jbidk]

Hi @jhanlon, 

I reached out to our support team and they will be reaching out to you to gather additional details. They can investigate further to make sure there isn't something else that may be causing this. Please be on the lookout for that communication. 

[aciuffo]

We are also struggling to import files larger than 500MB. Could you please check if our domain (ash.learning.powerschool.com) has received this update?

Thank you for your help.

[PS_AM1]

Hi @aciuffo,

Thank you for reaching out for assistance through the Community!  Yes, you received the update to import larger files.  Would you provide the size of the file you are attempting to import, please?

[aciuffo]

@PS_AM1 

The archive is 1.85GB and IMS Common Cartridge 1.1.

I have attempted to upload this archive and received the Server Error shown in the image below. The server still rejects files that are over 500MB. I do not have a smaller course to try at the moment. 

I have checked that the file is not empty; it contains 477 images, word documents and PDFs. I've tried everything I can to slim this course down, but I don't see any viable options other than removing content or manually splitting it into several different courses.

Also, the throughput for the upload service is extremely slow. It took around an hour to upload that file.

Can you make any suggestions? 

plain text version:

Server Error: Make sure the following file is not more than 500MB and not empty, then try again:
backup-moodle2-course-71-algebrai-20190212-1237-nu.imscc

[PS_AM1]

Hi @aciuffo,

Thank you for the image and the information!  I am looking into this for you and will follow up soon!

[PS_AM1]

Hi @aciuffo,

Thank you for your patience while I looked into this issue!  I created a case on your behalf and will follow up with you through a direct message to provide you the case information.

Have a great day!