Please note: If you just created your PowerSchool Community account, it can take up to 24 hours for your access to be updated to use the Case Portal, Chat, etc. If you encounter any issues, please reach out through our Community Forum.
Welcome to the PowerSchool Community!
As a Technical Contact, you can access product knowledge base articles, connect with other peers in discussion forums, subscribe to product updates, launch Chat Support, and create and manage cases within the Community Case Portal.
If you are receiving a message that you do not have access to a resource in the Community, this article will walk through common reasons you may receive this message.
Some PowerSchool products use single sign-on to access the community. If you are using one of these products, please review the guides listed below.
How to Get the Most out of our PowerSchool Community
Our Community is a great place to find answers, engage with your peers, and connect with our award-winning support team.
Becoming a Technical Contact
Creating a Community Account
* Note: If you see “The email address is already used by another account,” it means that a Community account was already pre-created for you. If this is the case, you can follow the instructions for resetting your password below to get started.
Resetting Your Password
Subscriptions & Notifications
Simply navigate to any Forum, Blog, Knowledge Base and wherever you see the Options menu, click it to select Subscribe. Learn more about how to subscribe and manage your notifications.
Searching the Community
You can start a search from anywhere in our Community. When you enter a term in the search bar, you'll see results populate from across our Community. Here are some helpful Search Tips.
Participating in Forums
We encourage participation in our forums and we recognize our top contributors! You can connect with your peers and our Community team through our various forums under Product Support, our Community Forum and Technical Contact Forum.
Introduction to Support
As you start your support journey with us, please review our Welcome to Support article as an introduction to your support options.
Technical Contacts can find your PowerSchool Customer Success Manager, Account Owner, and Support ID by selecting My Contacts in the main menu of the Community.
Launching Chat Support
Video: How to Launch Chat Support
To launch Chat Support, navigate to Contact Support and then Launch Chat Support. Enter your subject, priority, select your product, and provide a detailed summary. Click Launch Live Assist to start your chat session with a live support agent.
Creating and Managing Cases
As an authorized technical contact from your school or district, you can create a new case and view your open and resolved cases through the Case Portal in PowerSchool Community.
You can view the features that were recently released as well as items that are in progress and coming up next in the Product Roadmap category for PowerSchool products.
As an authorized Technical Contact from your school or district, you can give other members of your team access to support resources either as an end-user or as a technical contact. You can manage users in PowerSource. Here are some additional instructions for how to add or remove contacts.
Tech Note Communications
All Technical Contacts will automatically receive all Tech Note communications specific to their PowerSchool products. If you are not receiving these tech notes or if you would like to manage your settings, please log in to PowerSource then navigate to My Set Up (top right-hand side of the page), Site Settings.
Subscribe to the Technical Contact category to see Support and Community announcements specific to Technical Contacts
Installers and Downloads
For the products that have installers, you can access them through PowerSource under Downloads.
If you have any questions, please reach out to us through our Community Forum.