Please note: If you just created your PowerSchool Community account, it can take up to 24 hours for your access to be updated to use the Case Portal, Chat, etc. If you encounter any issues, please reach out through our Community Forum.
Welcome to the PowerSchool Community!
As a Technical Contact, you can access product knowledge base articles, connect with other peers in discussion forums, subscribe to product updates, launch Chat Support, and create and manage cases within the Community Case Portal.
If you are receiving a message that you do not have access to a resource in the Community, this article will walk through common reasons you may receive this message.
Some PowerSchool products use single sign-on to access the community. If you are using one of these products, please review the guides listed below.
How to Get the Most out of our PowerSchool Community
Our Community is a great place to find answers, engage with your peers, and connect with our award-winning support team.
- Search: We have articles with current support topics and forum posts to help you find answers to your questions. We recommend starting by searching our Community. Check out our Search Tips!
- Start a Discussion: You can start a discussion in our interactive forums. This is a great way to learn best practices from your peers and get quick responses to your questions. Watch this quick video on posting in our forums.
- Contact Support: If you need to reach out to technical support, you can Launch a Chat to connect to a live agent quickly or create a case through our Case Portal.
- We have many more features and resources. Review this Getting Started guide to learn more!
Becoming a Technical Contact
- If you are not currently a Technical Contact and feel you should have this access, please email businessoperations@powerschool.com. Our team will work with technical contacts from your site to review and respond to your request.
- Note: If you are a Technical Contact who uses PowerSource, you may also manage your site users there. Here is more info on how to add or remove contacts.
Creating a Community Account
- Video: How to Create a Community Account
- If you don’t yet have a Community account, click on the Sign In on the top right-hand side of the page and then New User? Register Here. You can also use this direct link.
- Complete the form and be sure to use your organization email address.
- Use the link that is sent from the Community to verify your email address.
* Note: If you see “The email address is already used by another account,” it means that a Community account was already pre-created for you. If this is the case, you can follow the instructions for resetting your password below to get started.
Resetting Your Password
- Video: How to Reset Community Password
- Click Sign in and then Forgot User name or Password?
- Enter your official organization email address, and we will send you your unique username and a link to reset your password.
- Once you have your username and password, you can sign in and get started!
Subscriptions & Notifications
Simply navigate to any Forum, Blog, Knowledge Base and wherever you see the Options menu, click it to select Subscribe. Learn more about how to subscribe and manage your notifications.
Searching the Community
You can start a search from anywhere in our Community. When you enter a term in the search bar, you'll see results populate from across our Community. Here are some helpful Search Tips.
Participating in Forums
We encourage participation in our forums and we recognize our top contributors! You can connect with your peers and our Community team through our various forums under Product Support, our Community Forum and Technical Contact Forum.
Introduction to Support
As you start your support journey with us, please review our Welcome to Support article as an introduction to your support options.
My Contacts
Technical Contacts can find your PowerSchool Customer Success Manager, Account Owner, and Support ID by selecting My Contacts in the main menu of the Community.
Launching Chat Support
Video: How to Launch Chat Support
To launch Chat Support, navigate to Contact Support and then Launch Chat Support. Enter your subject, priority, select your product, and provide a detailed summary. Click Launch Live Assist to start your chat session with a live support agent.
Creating and Managing Cases
As an authorized technical contact from your school or district, you can create a new case and view your open and resolved cases through the Case Portal in PowerSchool Community.
- Create a New Case
- Submit Secure Data for Troubleshooting
- Manage Your Cases
- View My Organization’s Cases
- Export to CSV
Product Roadmap
You can view the features that were recently released as well as items that are in progress and coming up next in the Product Roadmap category for PowerSchool products.
Managing Users
As an authorized Technical Contact from your school or district, you can give other members of your team access to support resources either as an end-user or as a technical contact. You can manage users in PowerSource. Here are some additional instructions for how to add or remove contacts.
Tech Note Communications
All Technical Contacts will automatically receive all Tech Note communications specific to their PowerSchool products. If you are not receiving these tech notes or if you would like to manage your settings, please log in to PowerSource then navigate to My Set Up (top right-hand side of the page), Site Settings.
Subscribe to the Technical Contact category to see Support and Community announcements specific to Technical Contacts
Installers and Downloads
For the products that have installers, you can access them through PowerSource under Downloads.
If you have any questions, please reach out to us through our Community Forum.
