New Case: create a support case with technical support
We have updated the design of ourManage Casesview to give you a better way to select Open, Resolved, and Organization-wide cases.
You will also see more options toSort and Search:
Search: Enter a value in the box in each column to search and narrow down your results
Sort: Sort ascending or descending values by clicking on the up and down arrows
Note: To clear the search value, remove the value and click Enter/Return
To create a case with technical support, click onNew Case.
This will take you to a new page with helpful resources.
Enter yourProductandSubject, and you’ll see recommended articles.
If you found an answer to your question, you can click on the article to access that resource.
If you would like to contact support, Continue to Create a Case.
The fields on this form should look familiar because they are the same as the current form. The old form used another tool. This one is built into our Community, which should help with fewer issues with connectivity to provide a more consistent experience.