Case Portal Update: Create a New Case

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Case Portal Update: Create a New Case

jbidk
Community Manager

When you navigate to the Case Portal, you’ll see your cases on the first page along with quick links to Ask our Community, Start a Chat, and New Case.

 

Case_Portal_-_PowerSchool_Community-4.png

 

  • Ask our Community: you can start a discussion in one of our product forums
  • Start a Chat: helps you easily Launch Chat Support with a live agent
  • New Case: create a support case with technical support

 

To create a case with technical support, click on New Case.

 

Case_Portal_-_PowerSchool_Community-6.png

 

This will take you to a new page with helpful resources.

 

New_Case_-_PowerSchool_Community-3.png

 

Enter your Product and Subject, and you’ll see recommended articles.

 

If you found an answer to your question, you can click on the article to access that resource.

Or you can click on Continue with Case Creation to move to the Case Form. 

 

Find_Helpful_Resources_on_our_Community_-_PowerSchool_Community.png

 

 

Case Creation:

 

The fields on this form should look familiar because they are the same as the current form. The old form used another tool. This one is built into our Community, which should help with fewer issues with connectivity to provide a more consistent experience.

 

jamiem7_0-1654151129810.png

 

 

If you have any questions about the new Case Portal, please reach out to us through our Technical Contacts Forum