There are certain situations where it is appropriate for School Administrators to provide families with the assistance they require. These situations include:
Why do families need to create a PowerSchool Enrollment (Registration) account?
Most PowerSchool Enrollment (Registration) solutions are multiple-page forms that require families to create an account, though there are certain cases with single page forms where no account is needed. Having a secure account ensures the security of the information and allows families to save their progress and return to complete a form at a later date or access the confirmation page of a submitted form.
Why do families need an email address to create their account?
Email is used for all major communications between PowerSchool Enrollment (Registration) and the family. These communications include the new account creation email and the submission confirmation email, among others.
What are the ways a family can obtain a new password?
Retrieving a password can be done either online or by contacting the PowerSchool Enrollment (Registration) Support Team directly.
What if a family forgot or cannot access the email address associated with their account?
For districts using PowerSchool SIS and posting forms in the PowerSchool SIS Public Portal - How can Families locate forms?
Family users follow these steps to locate PowerSchool Enrollment (Registration) Forms in PowerSchool SIS:
How can Families complete forms?
The PowerSchool Enrollment (Registration) Support team advises family users that PowerSchool Enrollment (Registration) forms are optimized for all mobile devices, but the best user experience is available on a laptop or computer. If the user is having trouble with a computer, advise them to clear their browser history, cache and cookies.
A family member is reporting a Closed form error message. What do I do?
Walk the family member through verifying the following:
Note: In the event that a form has been closed and needs to be re-opened, contact your Enrollment (Registration) Support Specialist to have the date range extended.
A family member is reporting incorrect pre-populated form information. What do I do?
In the event that the family user is seeing incorrect and read-only information the form, admin users will need to correct the data. Data may be prepopulated from the SIS, such as PowerSchool, or it may come from existing roster records. In either case, the in progress form will need to be canceled and restarted after the data has been corrected. If the form has been submitted with incorrect information, an admin user will need to edit the data. To edit submitted data, click the pencil and paper icon to the right of every record on the Manage Data screen.
A family member is reporting that their form record is on hold. What do I do?
In the event that a form has been placed on hold, only the school or school district has the authority to remove the hold. To Remove the hold, see Remove Hold in the Roster Workspace in the online help.
For forms requiring a Snapcode, what if a family did not receive a notification email?
There is not an option that applies to me in one or more of the fields on the Enrollment form.
Fields within the forms are created/requested by the school district. PowerSchool assists with the creation of the fields requested by each school district within the forms and houses the forms to allow accessibility by parents. Since the school district requests the type of fields and answer choices within each form, I recommend reaching out to the school to share your feedback regarding the options within the race and ethnicity fields.
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