The content you are looking for has been archived. View related content below.
I cannot log in to my account.
I can’t remember the password for my account.
Do you have an InfoSnap account?
Are you seeing an error message when attempting a login?
NOTE: InfoSnap will not be able to tell you your current password. We do not have the ability to see the password you have set for your account.
Click the “Forgot password?” link below the “Sign In” button
You will have two options for recovering your password.
Temporary Password: Follow the step by step instructions to get a temporary password link sent to your email from email@example.com (If you are using a phone number to login, use the click here link on the page to instructions specific to cell phone accounts.)
In case you have not received the temporary password, please check the spam/junk folders of your email address.
Answer your security questions
Still Not Working
If you aren’t seeing the message shown above and the page just keeps reloading when you enter your login information you may be having a web browser issue. Please review theClear Browser History, Cache, and Cookiesarticle.