Forgot Email Address



  • I am trying to login to my InfoSnap account but I’ve forgotten the email address I used.




  • Have you already used InfoSnap account to complete a form?
  • Have you created an InfoSnap account in the past?
  • Do you have multiple email addresses and are unsure which email you used to create your account?


Resolution steps


  • At this time there is no “Forgot Email Address?” button.
  • Clicking the “Forgot password?” button will require entering in an email address.
  • You can use the “Forgot password?” button to see which email address you used.


Forgot Email Address Image 1.PNG


  •  If you enter an email that is associated with an InfoSnap account, you will be taken Step 2 of the password recovery process.


Forgot Email Address Image 2.PNG


  •  If you see Step 2, you have found an account with your email address.


Forgot Email Address Image 3.PNG


  • Return to the Sign In page
  • Enter your verified Email
  • Sign in to your account


Still Not Working?


  • If you have forgotten your password, please review the Forgot Password article.
  • If you do not have an InfoSnap account, and would like to create one, learn how by reviewing the How Do I Create an Account article.

For additional support, please connect with us via Live Assist or send us an email through the following link:


When I hit the log in it still says that the email is not recognized, but when I try to create another account, it says that I already have an account. Im so lost.