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Known Issue: Record is On Hold

Summary

If you attempt to access a form but receive the error message “Record is on-hold”, this means that a hold has been placed on your form and will need to be removed before you can access it.

 

Error Message

Record is on hold

 

Cause

Holds are placed on records when maintenance is being done to student records, or when the date of birth has been entered incorrectly too many times.

 

Solution

If you encounter this error, we recommend that you contact your school district directly to have them remove the hold from your record. However, there are a few steps you can take before contacting your school.

 

Step-By-Step Solution 

  1. Double-check that the link you were provided is for the school year you’re attempting to register for.
  2. Make sure that you have entered your snapcode correctly, and for the correct student.

 

Still Not Working?

If these steps do not help you access the form, contact your school district’s Enrollment section for further assistance.

 

For additional support, please send a ticket through Support Case Chat.

 

 

 

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Summary

If you attempt to access a form but receive the error message “Record is on-hold”, this means that a hold has been placed on your form and will need to be removed before you can access it.

 

Error Message

Record is on hold

 

Cause

Holds are placed on records when maintenance is being done to student records, or when the date of birth has been entered incorrectly too many times.

 

Solution

If you encounter this error, we recommend that you contact your school district directly to have them remove the hold from your record. However, there are a few steps you can take before contacting your school.

 

Step-By-Step Solution 

  1. Double-check that the link you were provided is for the school year you’re attempting to register for.
  2. Make sure that you have entered your snapcode correctly, and for the correct student.

 

Still Not Working?

If these steps do not help you access the form, contact your school district’s Enrollment section for further assistance.

 

For additional support, please send a ticket through Support Case Chat.

 

 

 

Was this Article Helpful?
  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.

Summary

If you attempt to access a form but receive the error message “Record is on-hold”, this means that a hold has been placed on your form and will need to be removed before you can access it.

 

Error Message

Record is on hold

 

Cause

Holds are placed on records when maintenance is being done to student records, or when the date of birth has been entered incorrectly too many times.

 

Solution

If you encounter this error, we recommend that you contact your school district directly to have them remove the hold from your record. However, there are a few steps you can take before contacting your school.

 

Step-By-Step Solution 

  1. Double-check that the link you were provided is for the school year you’re attempting to register for.
  2. Make sure that you have entered your snapcode correctly, and for the correct student.

 

Still Not Working?

If these steps do not help you access the form, contact your school district’s Enrollment section for further assistance.

 

For additional support, please send a ticket through Support Case Chat.

 

 

 

Was this Article Helpful?
  • Kudo this article if you found it helpful. It will help others find this resource.
  • Comment directly on this article to request clarification or share feedback about the content of the article.
  • Use the product-specific forum for questions not directly related to this article.
Last reviewed:i
  12-29-2023 12:36 PM
Version history
Last update:
‎08-20-2024 06:45 AM
Updated by: