Q&A: "Invalid Username or Password" Error at Sign-In Page

Question

When I try to sign in on the app I’m getting the error “Invalid Username or Password.” How can I resolve this?

Answer

  • Log-In to your School’s website.
  • Double-check the District Code.
  • If you are able to Login to the website but not the app, this may be due to a Capitalization error.
  • The website is not Case-Sensitive in the Username field, but the app is.
  • If your school supports Resetting your Password via the website, you can check your username in a similar fashion.
  • You can also check with your school to determine the correct capitalization.

To Request your Exact Username:

  1. Navigate to your School’s Web Portal
  2. Click the link Forgot Username or Password?
  3. Click on the Forgot Username? Tab.
  4. Enter Email Address, and click Enter
  5. You should receive an Email from your school with the correct Capitalization of your username.

Note: If you have verified the Capitalization and can sign in via the website, send us an email at mobile.support@powerschool.com, noting the steps you have taken so far.


Please comment directly on this article to request clarification on the content or provide a workaround or troubleshooting steps not listed in the article. If you have a question or are experiencing any issues around this topic, please post in the appropriate product-specific forum for assistance.

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