----------------------------------------------------------
Date: 2020-03-04 07:30:24 PST
To: All Customers
From: Remote Support
	A secure, encrypted connection has been established.
----------------------------------------------------------
Date: 2020-03-04 07:30:24 PST
To: All Customers
From: Remote Support
	Thank you for contacting PowerSchool Technical Support!  Your Live Assist agent will be with you shortly. This session may be recorded for quality assurance
----------------------------------------------------------
Date: 2020-03-04 07:30:37 PST
To: All Customers
From: Remote Support
	This session has been transferred to LeCrescha L.
----------------------------------------------------------
Date: 2020-03-04 07:30:50 PST
To: Everyone
From: LeCrescha L
	Hello Ms. Esther
----------------------------------------------------------
Date: 2020-03-04 07:30:56 PST
To: Everyone
From: LeCrescha L
	How are you?
----------------------------------------------------------
Date: 2020-03-04 07:31:03 PST
To: Everyone
From: Esther Mulder
	fine thanks
----------------------------------------------------------
Date: 2020-03-04 07:31:41 PST
To: Everyone
From: LeCrescha L
	Let me get you pulled up
----------------------------------------------------------
Date: 2020-03-04 07:33:15 PST
To: Everyone
From: LeCrescha L
	Are you under Configure>Add Staff?
----------------------------------------------------------
Date: 2020-03-04 07:33:37 PST
To: Everyone
From: LeCrescha L
	Or are you trying to bulk assign in the cheklist section?
----------------------------------------------------------
Date: 2020-03-04 07:34:09 PST
To: Everyone
From: Esther Mulder
	no - i always use the add employee on my tasks page because I can add them and assign a checklist all at the same time.
----------------------------------------------------------
Date: 2020-03-04 07:35:01 PST
To: Everyone
From: LeCrescha L
	Lets go to the checklist that you are referring to... Here you can bulk assign and add staff
----------------------------------------------------------
Date: 2020-03-04 07:35:27 PST
To: Everyone
From: Esther Mulder
	it doesn't have to do with a specific checklist - my coworker marj doesn't have the option any more either
----------------------------------------------------------
Date: 2020-03-04 07:35:51 PST
To: Everyone
From: Esther Mulder
	There used to be a + right next to "Staff List" (on the left of the screen) on the My Tasks page
----------------------------------------------------------
Date: 2020-03-04 07:35:58 PST
To: Everyone
From: LeCrescha L
	Can we share screens please?
----------------------------------------------------------
Date: 2020-03-04 07:37:33 PST
To: Everyone
From: Remote Support
	The customer failed to allow or refuse the request for elevation.
----------------------------------------------------------
Date: 2020-03-04 07:38:01 PST
To: Everyone
From: Remote Support
	The customer has allowed the request to elevate and has been presented with the full client to download.
----------------------------------------------------------
Date: 2020-03-04 07:38:19 PST
To: All Customers
From: Remote Support
	A secure, encrypted connection has been established.
----------------------------------------------------------
Date: 2020-03-04 07:38:21 PST
To: Everyone
From: Remote Support
	LeCrescha L can now view and control the customer's screen.
----------------------------------------------------------
Date: 2020-03-04 07:38:32 PST
To: Everyone
From: LeCrescha L
	Ok I can see your screen
----------------------------------------------------------
Date: 2020-03-04 07:39:19 PST
To: Esther Mulder
From: Remote Support
	LeCrescha L has accepted your file transfer.
----------------------------------------------------------
Date: 2020-03-04 07:40:36 PST
To: Everyone
From: LeCrescha L
	Ok I was able to view the file.. and no ma'am that fearure is no longer there. I am truly sorry.
----------------------------------------------------------
Date: 2020-03-04 07:40:47 PST
To: Everyone
From: Esther Mulder
	WHY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
----------------------------------------------------------
Date: 2020-03-04 07:40:51 PST
To: Everyone
From: Esther Mulder
	No way!!!!
----------------------------------------------------------
Date: 2020-03-04 07:41:05 PST
To: Everyone
From: Esther Mulder
	That needs to come back!!!
----------------------------------------------------------
Date: 2020-03-04 07:41:42 PST
To: Everyone
From: LeCrescha L
	After the update the development team made changes to the look of the application. I can make  feature request for you on the basis of this
----------------------------------------------------------
Date: 2020-03-04 07:41:50 PST
To: Everyone
From: LeCrescha L
	If this is okay
----------------------------------------------------------
Date: 2020-03-04 07:42:05 PST
To: Everyone
From: Esther Mulder
	Please do. Make it a high priority (demand even??) request.
----------------------------------------------------------
Date: 2020-03-04 07:42:39 PST
To: Everyone
From: LeCrescha L
	Ok I will have to close this as a Enhancement Request but I will email you with the Idea number first
----------------------------------------------------------
Date: 2020-03-04 07:43:06 PST
To: Everyone
From: LeCrescha L
	This way you can reference the idea number
----------------------------------------------------------
Date: 2020-03-04 07:43:07 PST
To: Everyone
From: Esther Mulder
	Wait, wait
----------------------------------------------------------
Date: 2020-03-04 07:43:20 PST
To: Everyone
From: Esther Mulder
	When I add them now - I need to create a username and password?
----------------------------------------------------------
Date: 2020-03-04 07:43:47 PST
To: Everyone
From: LeCrescha L
	You would create this in Recruit and HIre
----------------------------------------------------------
Date: 2020-03-04 07:43:57 PST
To: Everyone
From: Esther Mulder
	Before it created it for them
----------------------------------------------------------
Date: 2020-03-04 07:44:04 PST
To: Everyone
From: LeCrescha L
	No ma'am we can't create a username for them
----------------------------------------------------------
Date: 2020-03-04 07:44:13 PST
To: Everyone
From: Esther Mulder
	Recruit and Hire??? What's that
----------------------------------------------------------
Date: 2020-03-04 07:44:24 PST
To: Everyone
From: LeCrescha L
	Applicant Tracking
----------------------------------------------------------
Date: 2020-03-04 07:44:29 PST
To: Everyone
From: Esther Mulder
	Dont' use it
----------------------------------------------------------
Date: 2020-03-04 07:44:40 PST
To: Everyone
From: LeCrescha L
	Ok one moment
----------------------------------------------------------
Date: 2020-03-04 07:45:25 PST
To: Everyone
From: Esther Mulder
	I'm attempting to add a staff member in "Configure"- "Add Staff" - it prompts me to enter a username and password
----------------------------------------------------------
Date: 2020-03-04 07:45:30 PST
To: Everyone
From: LeCrescha L
	I have your school listed and signed up for Applicant Tracking lets try to access it
----------------------------------------------------------
Date: 2020-03-04 07:46:00 PST
To: Everyone
From: Esther Mulder
	I know my group of employees does not use it.
----------------------------------------------------------
Date: 2020-03-04 07:46:13 PST
To: Everyone
From: Esther Mulder
	subs don't
----------------------------------------------------------
Date: 2020-03-04 07:46:16 PST
To: Everyone
From: Esther Mulder
	aides don't
----------------------------------------------------------
Date: 2020-03-04 07:46:26 PST
To: Everyone
From: Esther Mulder
	none of support staff
----------------------------------------------------------
Date: 2020-03-04 07:46:41 PST
To: Everyone
From: LeCrescha L
	ok so you would then add the username and password here in Records.
----------------------------------------------------------
Date: 2020-03-04 07:46:56 PST
To: Everyone
From: Esther Mulder
	No - that is cumbersome
----------------------------------------------------------
Date: 2020-03-04 07:48:39 PST
To: Everyone
From: LeCrescha L
	I am sorry ma'am but we don't provide them with a username. In Applicant Tracking once they are hired their credentials are made then. The local IT person gets with the system admin and creates this for them.
----------------------------------------------------------
Date: 2020-03-04 07:49:16 PST
To: Everyone
From: Esther Mulder
	That's what I want to happen here too.
----------------------------------------------------------
Date: 2020-03-04 07:49:51 PST
To: Everyone
From: LeCrescha L
	Yes ma'am you would have to access Applicant Tracking
----------------------------------------------------------
Date: 2020-03-04 07:50:08 PST
To: Everyone
From: Esther Mulder
	No - I want it to happen here
----------------------------------------------------------
Date: 2020-03-04 07:51:02 PST
To: Everyone
From: Esther Mulder
	What email notifications will they receive - when I add them, when I assign a checklist, ?????
----------------------------------------------------------
Date: 2020-03-04 07:51:19 PST
To: Everyone
From: Esther Mulder
	Becuase now I have to add them and then look them up and then assign the checklist
----------------------------------------------------------
Date: 2020-03-04 07:51:25 PST
To: Everyone
From: Esther Mulder
	too many steps!!!
----------------------------------------------------------
Date: 2020-03-04 07:52:18 PST
To: Everyone
From: LeCrescha L
	Once you hire an applicant then you go through the process it will prompt you to add checklists for them and so on

Then you can go to their profile and set locations and demographic info
----------------------------------------------------------
Date: 2020-03-04 07:52:40 PST
To: Everyone
From: Esther Mulder
	Not to mention that I have to go and change their job type on another screen
----------------------------------------------------------
Date: 2020-03-04 07:53:15 PST
To: Everyone
From: Esther Mulder
	Too many steps!!!!
----------------------------------------------------------
Date: 2020-03-04 07:53:49 PST
To: Everyone
From: LeCrescha L
	I am truly sorry about this Ms. Esther... do you think you may need more training on Applicant Tracking?
----------------------------------------------------------
Date: 2020-03-04 07:55:02 PST
To: Everyone
From: Esther Mulder
	I will do some research on my end - I do not believe my staff will be put through applicant tracking.
----------------------------------------------------------
Date: 2020-03-04 07:55:27 PST
To: Everyone
From: LeCrescha L
	I can refer you to the CSM to help you through this and it will be much easier so it won't be so tedious
----------------------------------------------------------
Date: 2020-03-04 07:56:15 PST
To: Everyone
From: Esther Mulder
	I need to find out if more on my end and reach out for help if I need it.
----------------------------------------------------------
Date: 2020-03-04 07:56:36 PST
To: Everyone
From: Remote Support
	LeCrescha L has stopped viewing the customer's screen.