eFinancePlus Enterprise Management Solution

To assist you with the management of eFinancePlus, the Technical Solutions Group (“TSG”) offers the Enterprise Management Service (“EMS”).  EMS is a comprehensive solution that manages and maintains your self-hosted eFinancePlus environment while allowing you to retain complete ownership, control, access, and integration capability.  The scope of EMS includes the following.

  1. Environment Monitoring
  • Real-time monitoring of server hardware for performance and faulty hardware
  • Real-time monitoring of the eFinancePlus and SQL Server application logs
  • Real-time monitoring of Microsoft Windows ® operating system logs and resource utilization
  • Real-time monitoring of virtualization hosts performance and utilization
  • Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions.

  1. Software Update Service
  • On-demand installation of all eFinancePlus version updates and upgrades, state and provincial reporting updates, and SQL Server updates
  • On-demand installation of all SIF agent updates and State Messaging Plugin updates
  • Choice of automated or on-demand installation of all Microsoft Windows ® operating system-related updates and upgrades
  • Choice of automated or on-demand installation of all server-related third-party software updates.

  1. Offsite Data Backup and Disaster Recovery
  • Automated nightly compression, encryption, and transfer of eFinancePlus and MS SQL database backup files to a remote location for 365 days of retention (or longer by negotiation) 
  • ·           In the case of a disaster, temporary hosting of the eFinancePlus   application for thirty (30) days on the TSG cloud platform
  • Restoration of eFinancePlus in the TSG temporary hosting environment initiation within 24 hours.

 

  1. Data and Server Migrations and Restorations
  • Same-day restoration of corrupted environment using most recent backup.
  • Completion of planned server migrations to new physical or virtual hardware
  • Choice of automated or on-demand refreshes of data to a non-production environment with no limit on the number of refreshes (if applicable).

  1. Infrastructure Support
  • Pro-active intervention and response to performance situations identified by our monitoring protocols.
  • Telephone and email escalations directly to TSG twenty-four hours/day Monday through Thursday, Fridays from Midnight to 9:00 PM, Saturdays from 4:00 AM to 6:00 PM, and Sundays from 4:00 AM to 6:00 PM and 9:00 PM to Midnight Pacific Time (excluding joint US and Canadian holidays and unless otherwise specified or negotiated)
  • One-hour Service Level Agreement for responses to all EMS needs.

 

     6.  SQL Server Database Optimization and Performance Tuning

  • Initial and ongoing review of database configuration, systems component allocation, etc.
  • Evaluation of risk of performance bottlenecks and SQL inefficiencies
  • Prescription of corrective and optimal settings

 

  1. Security Advisory Services
  • Initial and ongoing evaluation of environmental asset security capability according to CIA triad for system and data
  • Initial and ongoing threat assessment evaluation
  • Reporting of findings and recommendations to establish and/or improve security capabilities.
  1. SSL Certificate Administration 
  • Review of SSL / TLS use and capability
  • Procurement and provisioning of 2048-bit RSA key TLS 1.x certificate
  • Configuration of SSL / TLS certificate for each specific client's site 
  • Integration into client instance of eFinancePlus and ongoing administration throughout three-year term.