What's New in our Community: August 2019

cancel
Showing results for 
Search instead for 
Did you mean: 

What's New in our Community: August 2019

Community Moderator

New Faces! 

We have new Community Support Experts dedicated to assisting all members in the PowerSchool Community.  BishalG, Reshma, SowmyaNAbrittyBMuskanS, and ElstonS have joined the PowerSchool Community Team this month and are dedicated to ensuring you receive a solution for all your questions. You can learn more about our new team members here. 

 

August Challenge Winners! 

Let’s congratulate our August winners!  These members shared their best back-to-school tips for all Community members to help start the 2019-2020 school year.  Thank You! 

 

  • MrBanks73 
  • Sunshiny 
  • JeffG9 
  • Sonyacoenen 
  • MDeFore 

We encourage you to review these user’s back-to-school tips, here. 

 

September Contest 

We are excited to see members assisting each other in the PowerSchool Community. PowerSchool wants to show our appreciation by recognizing and rewarding the users with the most replies leading to a resolution for questions posted in the Community by Community members throughout the month of September. 

 

Top Contributor in August 

The top contributor in the Community for the month of August was DanM3.  Dan helped answer over 70 questions by other Community members! 

Thank you for your dedication to helping other Community members, Dan! 

 

What’s New 

Getting Started in the PowerSchool Community as a Designated Support Contact 

We have created an article on how to get started with our Community as a Designated Support Contact. It also includes information on how to request the Designated Support Contact role within your district.  We encourage you to review this article for more information.  

 

Community Features and Tools 

We have added lots of great resources to our Community to help you have a successful school year. A quick search will help you find the right answers. You'll see our recommended articles in your search results, featured articles, and more. Here are some search tips to help. Also, look for any post with a green checkmark. This indicates that the response was accepted as a solution 

 

Knowledge Base Articles 

The PowerSchool Community had the highest activity in August with Knowledge Base articles receiving the largest number of helpfulness ratings.  We’d like to thank all our Community members for their valuable feedback.  We have reviewed customer feedback to improve the quality of our articles.  

 

The search results have improved drastically with 87% of searches in August yielding results.  The searches are prompting users to click auto-suggestions, a feature that helps users find articles related to their search easily.