Q&A: General

jbidk
Community Manager
Community Manager

Q&A: General

FAQs about how to use our Community can be found under your Avatar by clicking on Help, also through this link: https://help.powerschool.com/t5/help/faqpage

 

Additional FAQs about our new PowerSchool Community

 

Question

Can anyone join the PowerSchool Community?

Answer

Yes. You can join our Community by using Sign In and selecting New User? Register here. We recommend signing up with your school email address. This will help us make sure we are connecting you with the right resources and assistance. 

 

Question

How do I get started?

Answer

Getting started is easy:

  1. Watch our helpful video to get a quick overview
  2. Click on Sign In and select New User? Register here.
  3. Use your school email so we can help connect you to the resources you need. 
  4. Be sure to check your email and verify your account. 
  5. Subscribe to receive notifications on new content. You can do this in any Forum and in our Announcements & Tips area by clicking on Options and Subscribe 

Question

What are the Password and Username Requirements when I register?

Answer

Your username must be 3 or more characters in length, maximum of 20 characters, 
and your Password needs to have the following:

  • 1 uppercase letter
  • 1 lower case letter
  • 1 number
  • Minimum of 7 characters

 

Question

Can I still access my old help sites?

Answer

If you use PowerSource, it will continue to be available for some time. We have the most current and up to date Knowledge Base articles in the Community, so you'll want to browse here first. Resources, such as downloads/installers, Services, and Customer Ed content, and technical contact account management can continue to be accessed in PowerSource.  If you use another help site for your solutions, you may see a “We've moved” message with a link to our Community.

 

Question

What types of resources are available for me through the Community?

Answer

You can find our Knowledge Bases, Forums, and Product Updates under Product Support. You can also find links to Services and Training options. Additionally, when you need technical support, you'll find how to submit a request under Contact Support.

 

Question

Do I post in the forums if I need help from Support?

Answer

Our forums are a great place to exchange ideas, share best practices, and ask how-to questions. If you are in need of technical support, you can reach out to our support team by going to our Contact Support page. We've created a helpful article on when it's best to post in the Community and when to reach out to Support for your reference. 

 

Question

I'm looking for a topic and it doesn't come up in my searches. 

Answer

Be sure to check out our article on search tips to help.

 

Also, please note that we will continue to grow the resources we offer. If we don't quite have what you are looking for, please post in one of our forums. Our members and our Community team will respond. If you find the answer helpful, you can indicate that by clicking on Accept as Solution. This will grow our library of resources and help other members find those answers as well. 

 

Question

Why can't I access all the product pages listed under Product Support?

Answer

Access to these pages and to our companion site, PowerSource is automatically granted to your district or school's authorized technical contacts. To find out more about PowerSource, please visit our Help page

 

  

JbidK
PowerSchool Community Manager
  • FAQs
1 Reply
jbidk
Community Manager
Community Manager

Please note that we have updated our password requirements. I have added them to the FAQs here. This is something to be aware of when you create your account and when you reset your password.

 

 

JbidK
PowerSchool Community Manager