Re: reset password/ This password reset link has been deactivated.

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Trainee

Re: reset password/ This password reset link has been deactivated.

Please advise on how to reset the password when recieving the notice above. 

It looks like this

https://pasadena.tedk12.com/hire/PasswordReset.aspx?Key=Yq61mbTlktI%3D

and I am trying in two districts...no luck 

1 Reply
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Community Support Expert
Community Support Expert

Re: reset password/ This password reset link has been deactivated.

Hi! @cynthialeathers,

 

If you are using your district email address the district would block your emails, as a result, the link is getting deactivated.  I recommend contacting the district IT department who should be able to unblock your email address then you can reset the password with the link.

 

The error stems from internal protections set up on the district's email post office.  It is very common to have external emails scanned for links and the protection software to access the links to check for safety.  However, password reset links are one-time use.  The scan renders reset the password link as deactive.


Muskan Sehar

PowerSchool Community Moderator


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