Password link & limited access

New Member

Password link & limited access

I am unable to access my account with a school district due to limited access to applicants accounts.  I guess I have forgotten my password one too many times.  The HR person suggested I reach out to talent ed hire support.  Is this the right direction?  Should I contact the school's tech support?  Just looking to find a teaching job.  Thanks in advance.  

 

4 Replies
Recruit

Re: Password link & limited access

I am having the same problem.    The email I received says "this password reset link has been deactivated".

Recruit

Re: Password link & limited access

When requesting to change my password in the HireED page, they send me an email that has a link to click.   When I click it, it says "this password reset link has been deactivated".   I contacted district tech support and they said to contact you.

 

Thank you.

Community Support Expert
Community Support Expert

Re: Password link & limited access

Hi! @Jandiems,

 

The error about the deactivated link is due to your district IT blocking the link to go through.  It is very common to have external emails scanned for links and the protection software to access the links to check for safety.  I recommend reaching out to the IT  who should be able to 'white list' emails from the PowerSchool domain.  This would allow external emails to still have the one-time reset link available.  We have a similar thread in the community, I recommend reviewing the thread by clicking here.


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator
Community Support Expert
Community Support Expert

Re: Password link & limited access

Hi! @michelle66,

 

To assist you further, would you please confirm that while requesting the reset password did you receive any deactivated link?


Muskan Sehar

PowerSchool Community Moderator


Remember to give Kudos to suggestions that help you! If a suggestion solves your issue, please select Accept As Solution on the post so others can see the solution, too!
Community Moderator