Not finding my account

jsmit654
New Member

Not finding my account

I am trying to transfer my account from one district to another. I have had this problem for a while now. I hit the apply button to the job I want to apply to, add my email address with password and state, and it says it cant be found. I have changed my email address to a different email address as described in another thread someone posted.

 

Any ideas? It is extremely frustrating to have to go through all the same application fields just to apply to the next district over after I applied to one. 

9 Replies
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Community Support Expert BishalG
Community Support Expert

Re: Not finding my account

Hi,

Would you please help me with the link to the portal that you are trying to submit your application?




Bishal G.
PowerSchool Community Support Expert
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jsmit654
New Member

Re: Not finding my account

Going from Albermarle County with a completed application https://albemarleva.tedk12.com/hire/Index.aspx

 

to Augusta County https://augustacountyps.tedk12.com/hire/ApplicantProfileLogin.aspx?JobID=260 

 

All I get is "no profile found message"

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Community Support Expert BishalG
Community Support Expert

Re: Not finding my account

Hi @jsmit654,

I appreciate you following up with the requested link to the portal.


There are a couple of reasons which may cause difficulty when transferring applicant account between districts.

  • The districts could be using different database structures.
  • The other district may have closed the job posting associated with your account.

The "transfer my account" feature attempts to match your account from your old district's database and import account information to the new district's database, it does not guarantee that the account would be transferred.

 

You can create a new account using a separate email address to apply to the other district.  The new account, however, will not provide access to information on the previous account.



Bishal G.
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
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atm77
Trainee

Re: Not finding my account

Hi,

 

I'm having the same issue. Trying to apply to this website: https://hutto.tedk12.com/hire/index.aspx

 

I have an account with this website:

https://bastropisd.tedk12.com/hire/index.aspx

 

Keeps saying: "No profile found with the provided information"

 

Thank you,

 

Aaron Martin

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Community Support Expert BishalG
Community Support Expert

Re: Not finding my account

Hi @atm77,

The transfer account option available on the Hire applicant page attempts to transfer information from the applicant's existing account in one district to another, however, it doesn't guarantee a successful transfer due to multiple reasons.

Please refer to this discussion thread that was able to provide one of our members facing a similar issue with a solution, the link can be found below.


Transferring my account 



Bishal G.
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
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menkveldk
Journeyman

Re: Not finding my account

I am having the same issue.  However, I just moved here from Kansas and it will pull up my application from Kansas.  However, I have applied to 2 districts in AZ, one of them was just today and the position is obviously still open.  The other one was last month and it is closed.  It will not pull any of my most recent information from those over.  

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Community Support Expert BishalG
Community Support Expert

Re: Not finding my account

Hi @menkveldk,

I have responded to the discussion thread started by you asking the same question with further information, please feel free to navigate to the thread using the link below.

Transferring my account 



Bishal G.
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
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tanner18
Recruit

Re: Not finding my account

Same problem here, frustrating.

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Community Support Expert BishalG
Community Support Expert

Re: Not finding my account

Hi @tanner18,

I am sorry you feel this way.

Various reasons can cause the account transfer function to not yield desired results, such as districts using different database setups or a change in job listing status. 

Please follow the link to a similar discussion thread linked below that aims to provide further information.

Transferring my account 



Bishal G.
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!