Login Problems with School Spring

New Member

Login Problems with School Spring

To whom it may Concern,


I am unable to log in to School Spring. I type in my username and password. I get a error message saying that it does not match their records. I go to forgot password and it tells me that my user name is not recorded. I then go to forgot user name, they send me verification that the user name I originally typed in was correct. What is going on? I need to apply for a job. 


Thank you,

Jennifer Brooks


1 Reply
Community Support Expert
Community Support Expert

Re: Login Problems with School Spring

Hi Jennifer,

I’m sorry to hear you are experiencing difficulties accessing your SchoolSpring account. 


We recommend requesting the temporary password by selecting the "Trouble logging in?" option on the SchoolSpring portal. Use the username that you received via email to request the password reset link.


Please note:

  • It is recommended to log in using the temporary password as soon as you receive it. 
  • Please try to manually type the password you received to avoid any unwanted spaces or characters.
  • Make sure that you follow the proper cases since the password is case sensitive.

If you continue to face difficulty logging in to your SchoolSpring account.  Please refer to this thread for further troubleshooting steps.

Bishal G.
PowerSchool Community Support Expert
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