Link to External Calendar in "Professional Learning and Perform Enterprise" Not Working

monacoj
New Member

Link to External Calendar in "Professional Learning and Perform Enterprise" Not Working

I've tried linking my calendar to both my Microsoft and Google Calendar with the same results, when I put in my username and password that I used to sign into the app, I get the following message:

"Error

Please take another look at these issues:

The login credentials you entered do not match the data in our system. Please verify your login information and try again."

 

What do I need to do to fix this error?

1 Reply
MuskanS
Community Support Expert
Community Support Expert

Re: Link to External Calendar in "Professional Learning and Perform Enterprise" Not Workin

Hi @monacoj 

 

Some of the common reasons that trigger this error message are as follows:

 

  • The District's LDAP Server might be down.
  • An expired LDAP certificate might have been loaded during the release.

To correct the issue, I recommend reaching out to the Designated Support Contacts within the district who should be able to create a case on your behalf and our support team should be able to correct this issue.


Muskan Sehar

PowerSchool Community Moderator


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