I am trying to access my account to finish the application for applying for internal positions. I asked to reset my password. It gives me a "deactivated link" instead of a link to change my password. I am unable to access my account in order to apply for positions. How do I get a password and continue?
Thanks for reaching out via the PowerSchool Community. Can you send the url to the login page so that I can better understand which of our Applicant Tracking Software programs you are using? Doing so will allow me to point you in the correct direction.
I am having the same problem in TalentEd Recruit and Hire. On the applicant side of the job board if the applicant clicks "I forgot my password" the system is sending an email with their username and a "reset password" link. When they click the "reset password" link in the email it's telling them that "This password reset link has been deactivated."
Also, the Report Wizard that we (HR) relied on to help applicants troubleshoot the system that provided applicant passwords with a security question also appears to be gone.
I am also trying to connect to chat Technical Support to get this resolved but I've been on the "Please hold while we connect you to an agent" for about 10 minutes now, so I'm trying this simultaneously.
Thank you for any help you can provide!
Thank you for reaching out for assistance through the Community! I am looking into the password reset link deactivation message and reaching out to the product support team for additional assistance. I will follow up as soon as I have more information.
Thanks for reaching out. I was able to finally connect with chat support and they've started a case for me. Looked like there might have been a few people on the community forum who were running into the same problem too. I'm hoping to have it resolved soon!
You are welcome! I am glad that support is looking into this for you and I appreciate you providing an update. If you have additional questions, please let me know and I will be happy to help.
Have a great day!
We are having the same issue. When they try to reset their password it acts like it will send it to their email, but it never comes to their email.
@JohnS40 I got an answer back from TalentEd support - the answer was that the password reset email was passing through our email server and our email server was "scanning" the email to make sure it was safe and triggering the link which deactivated it. We reached out to our internal IT team and they fixed the issue (although I'm not sure exactly what IT magic the had to apply to make it happen on our end). So turns out the problem was only affecting our internal applicants using our email system.
and Clear Creek isd
Please help I need a job!
The error about the deactivated link is due to your district IT blocking the link to go through. It is very common to have external emails scanned for links and the protection software to access the links to check for safety. I recommend reaching out to the IT who should be able to 'white list' emails from the PowerSchool domain. This would allow external emails to still have the one-time reset link available.