Q&A: Login Issues on the new SchoolSpring

[#1]

Question

What can I do to retrieve my username and password? 

Answer

When it comes to your username, that will be the email address that you used to create the account. It will auto-populate as your username after you enter in your email on the login screen. When it comes to your password, there is a Forgot Password link under the password text field.

This will send a forgot password email to your email address on the account. If you do not see this email in your email inbox, please make sure you check your junk and spam folders as well. The email does come from no-reply@powerschoolcorp.com. 

This will have you create a new password, the only criteria being 8 characters long and confirm it on the next text field below. This will reset your password for you to log in. 

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[stephenkohnle53]

If this does not work try doing the following. When you signup use the same information from your old account but make sure to click sign up not sign in. School spring should include this information and the information listed above on the login page. 

1. Visit the Sign-In / Register page.
2. Click "Sign Up" to create a new account. 
3. Once you have successfully signed up, you will be prompted to transfer your old SchoolSpring account.
4. To transfer your old account, simply enter your previous SchoolSpring Username and Password.

If this does not work, I suggest submitting a service request in the following link 

[Rosaelsa45]

This doesn't work 

[KritiS]

Hi @Rosaelsa45 

For us to assist you further, would you please confirm if you are facing an error message when you they click on it? What exactly is occurring when you are trying to reset your credentials?

[#5]

Question

What can I do to retrieve my username and password? 

Answer

When it comes to your username, that will be the email address that you used to create the account. It will auto-populate as your username after you enter in your email on the login screen. When it comes to your password, there is a Forgot Password link under the password text field.

This will send a forgot password email to your email address on the account. If you do not see this email in your email inbox, please make sure you check your junk and spam folders as well. The email does come from no-reply@powerschoolcorp.com. 

This will have you create a new password, the only criteria being 8 characters long and confirm it on the next text field below. This will reset your password for you to log in. 

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.

[#6]

Question

What can I do to retrieve my username and password? 

Answer

When it comes to your username, that will be the email address that you used to create the account. It will auto-populate as your username after you enter in your email on the login screen. When it comes to your password, there is a Forgot Password link under the password text field.

This will send a forgot password email to your email address on the account. If you do not see this email in your email inbox, please make sure you check your junk and spam folders as well. The email does come from no-reply@powerschoolcorp.com. 

This will have you create a new password, the only criteria being 8 characters long and confirm it on the next text field below. This will reset your password for you to log in. 

Was this Article Helpful?

• Kudo this article if you found it helpful. It will help others find this resource.
• Comment directly on this article to request clarification or share feedback about the content of the article.
• Use the product-specific forum for questions not directly related to this article.