Thank you for reaching out and posting in Community!
I recommend making sure that the email address given is the same as your current email address. I also recommend, updating the folders and checking the junk folder for the password reset email.
When I reset my password it goes to error. I need to access this today to complete and submit to my admin so if I can get help asap I'd greatly appreciate it. Thank you!
To troubleshoot and assist you further with your password reset, would you please provide the screenshot of the error page?