I'm sorry to hear you are experiencing difficulties connecting with the Unified Talent Applicant Support team. The number you provided is a previous phone number for our Applicant Support team. The number for Applicant Support is 877-974-7437. We are working to update the phone number in all documentation.
I see you were able to connect with Support through a support case. For immediate screen share assistance, we recommend reaching out to Applicant Support using live chat. Live chat allows users to connect with Applicant Support through our remote access provider using this direct link.