Slowness with gradebook through UC in the afternoons

ckilcollins
Journeyman

Slowness with gradebook through UC in the afternoons

Several teachers in our district are having issues with UC specifically focusing on Gradebook and creating assignments in the afternoons.  We are on Eastern time and the issues seem to start happening around 11:30 when all timezones across the US are in school. The links just seem to spin for a long time and sometimes get timeout errors.  Just wondering if anyone else is experiencing this.

4 Replies
MDerosier
Hobbyist

I am absolutely experiencing the same problem. It seems to coincide with times when our district has maxed out its bandwidth. I haven't checked yet to see if the same thing happens off of the school's network, as the idea has only just occurred to me as I type this out.

ScottS
Community Moderator
Community Moderator

Hi @ckilcollins and @MDerosier!

 

Thank you for posting in the PowerSchool Community. Performance issues with UC and your gradebook are an issue that would best be investigated by our PowerSchool Unified Classroom Support Engineers.

 

The best way to address this would be to have your school's respective technical contacts reach out to our support team with an example Unified Classroom Teacher Account (username and password) that we can use to replicate the performance issue. That will allow us to document the issue and be able to possibly nail down the cause of the performance problems that you are experiencing. Other information we will need will include, but may not be limited to, dates and times of the performance issues, what areas of Unified Classroom are impacted by the performance issues, and the exact nature of the performance issues (Loading dots showing for a long time, page appearing blank longer than expected, etc.).


Scott S.
PowerSchool Community Moderator
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dullb
Journeyman

I realize this is an older topic but we are having this exact same issue. We are self-hosted and teachers are reporting slow gradebooks/assignment creation/timeout errors during our busy times of day. Did you ever find a solution? 

KritiS
Community Support Expert
Community Support Expert

Hi @dullb

 

We recommend reaching out to the PowerSchool UC Support Team who should be able to take a closer look at this to assist you further in resolving the issue of slow grade books.  The link mentioned below should direct you to the case portal.

 

 This article will guide you with the steps for creating a case. 

 

Case Portal 



KritiS
Community Moderator

Remember to give Kudos to suggestions that help you!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!