Slow loading times on Class pages

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Professional

Re: Slow loading times on Class pages

Yeah but everything was restored in like 10 minutes

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Rookie

Re: Slow loading times on Class pages

I can't express how tremendously disappointed I am. I've been so happy with PowerSchool Learning as our LMS, but these last three days have been insufferable - I have a ton of faculty and student emailing me endlessly that they can't do anything! In the meantime, I'm hearing lots of nice things about Schoology, Zoom, and Google Classroom ...

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Hobbyist

Re: Slow loading times on Class pages

In the same boat! I'm the tech coach for our district and my entire day (literally from when I wake up until night) is spent fielding emails and phone calls about the program.  Parents who are trying to legitimately help their children with work are getting hit with more stress in this already highly stressful time.  

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PowerSchool Champion
PowerSchool Champion

Re: Slow loading times on Class pages

Our faculty are literally abandoning Unified Classroom and Class Pages for Google Classroom like rats on a sinking ship.  

Dan Morgan
Saint Mary's College High School
Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000
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Specialist

Re: Slow loading times on Class pages

The new status is funny...

Interminent?

The rest of the world and ps must have a different for the word. Cat has been worse today than yesterday. I already have to replace an ipad due to it being thrown across the room. Will ps reimburse us?
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Specialist

Re: Slow loading times on Class pages

It is the same with the faculty at my school. We already had a number of faculty who had migrated to using Google Classroom before this all started because of glitches and poor performance in Unified Classroom PowerSchool Learning this year. They find Google Classroom easier to use as well. It is a shame that after all the fixes of the last week, that PowerSchool Learning is actually seeming to perform better than ever. But, I am afraid it is now going to be very hard to put the genie back in the bottle and get the faculty to start using Unified Classroom Pages again. I am also concerned that the increased bandwidth/"cloud presence" that was obtained to meet this emergency is possibly only going to be in place until the end of the year. I sincerely hope that is not the case and it will continue after the emergency is over. Pages still aren't quite as fast loading as Google, but for the moment they are running a close second. If PowerSchool goes back to an average of 12 seconds to load pages like before this all started instead of the current couple of seconds, there is no way I am going to be able to convince faulty that the ease of grades automatically being entered into PowerTeacher gradebook offsets the ease of use and speed of Google Classroom.

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Community Moderator
Community Moderator

Re: Slow loading times on Class pages

Thank you for taking the time to share your concerns. We understand the importance of the performance level in PowerSchool Learning and Unified Classroom during this time.

 

We have released new communication regarding the performance issues that can be viewed using this direct link.

 

We thank you for your patience as we continue to work through these issues. We will provide updates on the PowerSchool stats page as well as providing communication in the Learning forum.



Jamie H.
PowerSchool Community Moderator

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Hobbyist

Re: Slow loading times on Class pages

I wish PS would be honest and say we are in over our head and this won't be fixed until ...insert date... 

I'm writing from Indiana, where schools are now closed until at least May 1.  Our teachers, students, and families can't take months of this.  We need to know if we should start solely relying on other products.

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Community Support Expert
Community Support Expert

Re: Slow loading times on Class pages

Hi,

Thank you for expressing your concerns!

 

We understand the concerns over the recent PowerSchool learning and PowerSchool Unified Classroom product performance issue you may be experiencing.

 

We have provided communication surrounding the performance issues here.

We appreciate your patience while our dedicated team works to restore functionality and improve performance.



Bishal G.
PowerSchool Community Support Expert
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Specialist

Re: Slow loading times on Class pages

Our admin team is already looking at other options, I was sure hoping it would have been takin care of over the weekend. This morning started off well, but now cats are everywhere and can't even login half the time.