Slow loading times on Class pages

nsarver
Hobbyist

Slow loading times on Class pages

All of my teachers are experience SLOW load times, timeout/error messages, etc --Is this a known issue?

24 Replies
MichaelG3
Journeyman

Same here! I just got off the phone with them. This is a known issue. Updates are being posted on the PowerSchool Status page.

DanM3
PowerSchool Champion
PowerSchool Champion

My guess with everyone relying solely on the Unified Classroom, Class Pages and PowerSchool Learning the servers are getting slammed.  Hopefully they are able to add more resources to meet the needs.

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

jhanlon
Professional

The slowness has been a real drain on what we are trying to do.  We got a few teacher moved to Schoology (which is fantastic and is way more unified then anything in PSUC) unfortunalet we didnt have enought time to move all staff over

nsarver
Hobbyist

Same here, I'm dealing with a staff of frustrated teachers (not to mention the students and parents) just trying to connect with their students.  Since this is our LMS for the time being (we've also chosen to move to Schoology next school year), it's hard to keep telling them that they're investigating it.  

MDeFore
Specialist

It's bad...this is our first day of distance learning and it is not going well. It was terrible around 8am easter, improved around 9am for about two hours...now its back to being extrememly slow again and that dang cat wont go away.

nsarver
Hobbyist

Just wondering!  Are the teachers who moved to Schoology having any issues??

jhanlon
Professional

No Schoology is amazing.  I would suggest getting your resources invested in it quickly.  It is night and day.  The grade passback to PTP and PowerSchool app in Schoology is way better then anything  we have experienced in UC

DanM3
PowerSchool Champion
PowerSchool Champion

Actually schoology was reporting issues earlier today as well. Some customers were seeing this message:

"Site is temporarily unavailable"
Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

nsarver
Hobbyist

Good to know! 

jhanlon
Professional

Yeah but everything was restored in like 10 minutes

MichaelG3
Journeyman

I can't express how tremendously disappointed I am. I've been so happy with PowerSchool Learning as our LMS, but these last three days have been insufferable - I have a ton of faculty and student emailing me endlessly that they can't do anything! In the meantime, I'm hearing lots of nice things about Schoology, Zoom, and Google Classroom ...

nsarver
Hobbyist

In the same boat! I'm the tech coach for our district and my entire day (literally from when I wake up until night) is spent fielding emails and phone calls about the program.  Parents who are trying to legitimately help their children with work are getting hit with more stress in this already highly stressful time.  

DanM3
PowerSchool Champion
PowerSchool Champion

Our faculty are literally abandoning Unified Classroom and Class Pages for Google Classroom like rats on a sinking ship.  

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000

MDeFore
Specialist

The new status is funny...

Interminent?

The rest of the world and ps must have a different for the word. Cat has been worse today than yesterday. I already have to replace an ipad due to it being thrown across the room. Will ps reimburse us?
rpsb
Specialist

It is the same with the faculty at my school. We already had a number of faculty who had migrated to using Google Classroom before this all started because of glitches and poor performance in Unified Classroom PowerSchool Learning this year. They find Google Classroom easier to use as well. It is a shame that after all the fixes of the last week, that PowerSchool Learning is actually seeming to perform better than ever. But, I am afraid it is now going to be very hard to put the genie back in the bottle and get the faculty to start using Unified Classroom Pages again. I am also concerned that the increased bandwidth/"cloud presence" that was obtained to meet this emergency is possibly only going to be in place until the end of the year. I sincerely hope that is not the case and it will continue after the emergency is over. Pages still aren't quite as fast loading as Google, but for the moment they are running a close second. If PowerSchool goes back to an average of 12 seconds to load pages like before this all started instead of the current couple of seconds, there is no way I am going to be able to convince faulty that the ease of grades automatically being entered into PowerTeacher gradebook offsets the ease of use and speed of Google Classroom.

jamiem7
Community Moderator
Community Moderator

Thank you for taking the time to share your concerns. We understand the importance of the performance level in PowerSchool Learning and Unified Classroom during this time.

 

We have released new communication regarding the performance issues that can be viewed using this direct link.

 

We thank you for your patience as we continue to work through these issues. We will provide updates on the PowerSchool stats page as well as providing communication in the Learning forum.



Jamie H.
Lead Community Moderator

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nsarver
Hobbyist

I wish PS would be honest and say we are in over our head and this won't be fixed until ...insert date... 

I'm writing from Indiana, where schools are now closed until at least May 1.  Our teachers, students, and families can't take months of this.  We need to know if we should start solely relying on other products.

BishalG
Community Support Expert
Community Support Expert

Hi,

Thank you for expressing your concerns!

 

We understand the concerns over the recent PowerSchool learning and PowerSchool Unified Classroom product performance issue you may be experiencing.

 

We have provided communication surrounding the performance issues here.

We appreciate your patience while our dedicated team works to restore functionality and improve performance.



Bishal G.
PowerSchool Community Support Expert
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MDeFore
Specialist

Our admin team is already looking at other options, I was sure hoping it would have been takin care of over the weekend. This morning started off well, but now cats are everywhere and can't even login half the time.

DanM3
PowerSchool Champion
PowerSchool Champion

I don't know if PowerSchool understands how serious this is. Multiple times a day for over a week now we receive the same message "our dedicated team...." Yes, I do believe they are dedicated and working hard to resolve it, but when millions of students and thousands of schools and teachers are counting on PowerSchool to deliver, it's nothing short of #EpicFailure  

Dan Morgan
Saint Mary's College High School - Berkeley, CA
PowerSchool Hosted - v 20.4.3 - 600 Students
PowerSchool User and Admin since 2000