4/6/20 - 502 Bad Gateway

jamiem7
Community Moderator
Community Moderator

Re: 4/6/20 - 502 Bad Gateway

Thank you for reporting the issue you are experiencing when attempting to access Unified Classroom and sharing your concerns.  We understand the inconveniences this has caused during the time that distance learning is critical.  We are aware of the issues and are working towards a resolution as quickly as possible. 

 

This appears to have been caused by memory limit errors related to one of the authentication services and has resulted in users experiencing a 502 Gateway Error message.  

 

Immediately upon detecting the problem, our internal teams began testing potential fixes while at the same time engaging with the service provider to assist with troubleshooting and issue resolution.  

 

At 2 PM PST, PowerSchool was able to deploy a temporary fix that restored login functionality to Unified Classroom. We will, of course, continue to monitor this fix to ensure the overall performance and functionality are sustainable. Therefore, maintenance is planned tonight, April 6, 2020,  to make additional changes to further maintain stability going forward. 



We will keep you updated on the PowerSchool status page and in the PowerSchool Community.  Designated Support Contacts within each district can subscribe to receive detailed communication of updates in the Unified Classroom Product Communications page by navigating to the page, selecting the Options menu at the top right of the page, and choosing Subscribe.  The Subscriptions and Notifications article should guide all members through the process of subscribing to pages in the Community and managing notification settings.



Jamie H.
Lead Community Moderator

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