Powerschool Parent Portal Access

KristinS
Journeyman

Powerschool Parent Portal Access

Anyone else unable to find parent emails for each student in UC anymore?  After the contact page changed on the SIS side, parent emails don't show up for teachers in demographics for each student anymore.  

2 Replies
PowerSchool Team
PowerSchool Team

Re: Powerschool Parent Portal Access

Good Afternoon @KristinS!

 

Thank you for posting. With the upgrade to version 12, pages that are customized in the previous version may not have migrated properly after the new student contact fields were added. I would encourage users experiencing this issue to log a ticket with Support to work on having those custom fields corrected as needed. Hope this helps!

 

Best,

JoshK

PowerSchool Community Admin

 

Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
KristinS
Journeyman

Re: Powerschool Parent Portal Access

Thanks, Josh.  Is this a request I should direct to the SIS side or UC support?? I've tried tickets with both without much success so far.