Problem

  • I have made a payment on an online form and I need to request a refund.

 

Audience

  • Have you made a payment on an online form?
  • Do you need to request a refund?

 

Fix It

 

  • The online payment process is a service for the school, so the school makes the decision regarding refunds. To request a refund from the school, you will need to contact them directly. Please contact your student’s school/school district to request the refund.
  • Our system recognizes and blocks duplicate payment attempts.  If you believe a charge has been made in error, contact the school to determine their policy on processing refund requests.

 

Still Not Working

 

For additional support, please connect with us via Live Assist or send us an email through the following link: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat