Family Support FAQ
- PowerSchool Registration
PowerSchool Registration provides comprehensive support to assist families in accessing and completing online forms.
Families can utilize PowerSchool Registration support if they are having difficulty accessing a form, are unable to log in to their account, have forgotten their password, are having technical issues with a form, or if a form has been linked to the wrong user account. PowerSchool Registration support can be accessed through the Contact Support area of the Community.
- School Site
There are certain situations where it is appropriate for school administrators to provide families with the assistance they require. These situations include:
- Accounts and Account Maintenance
Most PowerSchool Registration solutions are multiple-page forms that require families to create an account, though there are certain cases with single page forms where no account is needed. Having a secure account ensures the security of the information and allows families to save their progress and return to complete a form at a later date or access the confirmation page of a submitted form.
Email is used for all major communications between PowerSchool Registration and the family. These communications include the new account creation email and the submission confirmation email, among others.
Retrieving a password can be done either online or by contacting the PowerSchool Registration Support Team directly.
At this time there is no “Forgot Email?” link on the Account Sign In screen. Users will need to click “Forgot password?” and try to reset their password with a potentially linked email address. If the user enters an email that is associated with a PowerSchool Registration account, they will proceed to step two of the password recovery process.
The PowerSchool Registration Support team may be able to assist the user in locating which email domain was used (For example: I see the student is tied to a Gmail email account). If this does not assist the user in remembering which email address was used, the PowerSchool Registration Support team may ask the user to create a new account.
- Fill In Forms / Pre-Populated Data
Family users follow these steps to locate PowerSchool Registration Forms in PowerSchool SIS.
The PowerSchool Registration Support team advises family users that PowerSchool Registration forms are optimized for all mobile devices, but the best user experience is available on a laptop or computer. If the user is having trouble with a computer, advise them to clear their browser history, cache and cookies. See this article on the PowerSchool Community for instructing family users to clear their history, cache, and cookies.
Walk the family member through verifying the following:
In the event that a form has been closed and needs to be re-opened, contact your Registration Support Specialist to have the date range extended.
In the event that the family user is seeing incorrect and read-only information the form, admin users will need to correct the data. Data may be prepopulated from the SIS, such as PowerSchool, or it may come from existing roster records. In either case, the in progress form will need to be canceled and restarted after the data has been corrected. If the form has been submitted with incorrect information, an admin user will need to edit the data. To edit submitted data, click the pencil and paper icon to the right of every record on the Manage Data screen.
In the event that a form has been placed on hold, only the school or school district has the authority to remove the hold. To Remove the hold, see Remove Hold in the Roster Workspace in the online help.
- Have a documentation suggestion or need further assistance?
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For additional support, please connect with us via Live Assist or send us an email through the following link: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat