• I am trying to upload a document, but I am getting an error message.
  • I am trying to upload a document, but nothing happens after I click upload.



  • I am trying to upload a document and having trouble.


Fix it


You will be able to upload documents by:


  • Click “Upload Photo/Document”
  • The Upload Photo/Document Modal will pop up
  • Click “Choose File”
  • Select a file from your computer you would like to upload.
  • Click “Open”
  • Click “Upload”
  • A green check in the photo/document upload field indicates that you have successfully uploaded your document.

NOTE: When uploading documents, it's important to make sure that they are smaller than 2.5MB. Files over 2.5MB are usually too large to upload.


NOTE: Image files need to be in JPG, GIF, PNG, or TIF format.


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  4. Additional support: reach us via the online ticket system or by phone at 866.752.6850.