Problem

  • I want to change information that is already on my form, but it won’t let me edit the field.

 

Audience

  • Have you started a form for your student using a snapcode?
  • Is there information about your family or student already pre-populated onto your form?
  • Is there incorrect information on your form you would like to change?

 

Fix it

 

If you are trying to change information on a form, but there’s a gray box over that field, you will NOT be able to edit that information on the form yourself.

 

  • If a name is misspelled:

 

You may submit the form as-is; then, please contact the school directly to let them know what information needs to be updated.

 

  • If the grade or school is incorrect:

 

We recommend that you stop working on the form and call the school to let them know that the student’s grade or school is incorrect.

 

  • If any other piece of data is incorrect:

 

We'll generally recommend you go ahead and submit the form as-is; then, please contact the school directly to let them know what information needs to be updated.

 

For additional support, please connect with us via Live Assist or send us an email through the following link: https://help.powerschool.com/t5/Support-Case-Chat/ct-p/SupportCaseChat