Problem

  • I want to change my account information (phone number, email address, security questions, etc.).
  • My account information is incorrect or old.

 

Audience

  • Do you have an InfoSnap account?
  • Is your account information incorrect?

 

Fix It

 

  • Login to your InfoSnap account through your school’s website or by using the link emailed to you by your school. (Forgot your password? Review our Forgot Password article.)

 


Forgot Email Address Image 1.PNG

 

  • Once logged into your account you will see links at the top right of the page that say “Home” “My Account” “Save & Log Out”

 


Account Options Image.PNG

 

  • Click “My Account”
  • Click “Change” next to the information you would like to change

 


Account Details Image.PNG

 

  • Click “Save”

 

Still Not Working

 

  • If you have forgotten your password, review our Forgot Password article.
  • Additional support: reach us via the online ticket system or by phone at 866.752.6850.