Are you seeing an error message when attempting a login?
NOTE: InfoSnap will not be able to tell you your current password. We do not have the ability to see the password you have set for your account.
Click the “Forgot password?” link below the “Sign In” button
You will have two options for recovering your password.
Temporary Password: Follow the step by step instructions to get a temporary password link sent to your email (If you are using a phone number to login, use the click here link on the page to instructions specific to cell phone accounts.)
Answer your security questions
Still Not Working
If you aren’t seeing the message shown above and the page just keeps reloading when you enter your login information you may be having a web browser issue. Please review theClear Browser History, Cache, and Cookiesarticle.
If you have tried the above steps and are still unable to access your account, please reach us via theonline ticket system or by phone 866.752.6850.