PS App iOS v2.8 error message: Can't connect to Mobile Cloud

reynoldsn
Specialist

PS App iOS v2.8 error message: Can't connect to Mobile Cloud

 

I'm on the App iOS v2.8 and am getting this error messsage:  Can't connect to Mobile Cloud.

 

Before opening a ticket with support, I wanted to see if anyone is having the same issue?

 

We're an iPad school.  Our students need to be able to access PS on their ipad.

1 Solution

Accepted Solutions
BishalG
Community Support Expert
Community Support Expert

Hi,

I am happy to let you know that the PowerSchool Mobile App Developer team was able to resolve the issue causing the "Can't connect to Mobile Cloud" error.  Please let us know if you continue to experience an issue when logging into the Mobile App.

We appreciate your patience while we worked to find a resolution.



Bishal G.
PowerSchool Community Support Expert
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9 Replies
trish_behlings
PowerSchool Champion
PowerSchool Champion

Did you get this resolved?   I have 1 student with the same issue on his ipad 13.1.3





Fullerton School District-CA
K-8 13,000 students
Been on PowerSchool since 2001

epoellinger
New Member

Same issue here!

reynoldsn
Specialist

Hello  @epoellinger @trish_behlings 

 

No resolution yet!    I did find that students that log-out then back-in experience the error message.  Those that are logged-in already (are good, of course)! 

JesseB3
Hobbyist

Same here. Parents/Students are complaining of the same issue.

shutchins
New Member

I'm a parent and can't get into the PowerSchool app on my Iphone.  I receive the same message -"Cannot Connect to Mobile Cloud" - when I try to put in my child's disctrict code.

 

Any word on a resolution?

 

 

reynoldsn
Specialist

Hi @shutchins @JesseB3 @epoellinger @trish_behlings 

 

The work around, as some of you may know, is to use the browser to log-in to the parent/student portal.  We directed our students to use any browser to log-on and they were able to access their account.

 

https:/xxxxxxxxxxxxx.powerschool.com/public/home.html  where xxxxxx is the school web info.

 

I did open a ticket with PS suppport and it was escalated to higher levels so they may be aware.  

 

I hope this helps.

 

 

 

JesseB3
Hobbyist

We have notified our constituents to use the website as a workaround. I assume it's something with the most recent iOS app update.

 

Has anyone created a case with PowerSchool for this issue?

BishalG
Community Support Expert
Community Support Expert

Hi,

@reynoldsn Thank you for reporting the issue and updating the thread with a workaround.

We have reported this issue of users receiving the error message "Can't connect to Mobile Cloud" when trying to log into the PowerSchool Mobile app.  The PowerSchool Mobile App Developer team is currently looking into the issue and working towards a resolution. 

We will provide updates in this thread when we have further information.

Thank you for your patience as we work to resolve this issue. We apologize for the inconvenience.



Bishal G.
PowerSchool Community Support Expert
Say Thanks by clicking the thumbs up icon in a post!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
BishalG
Community Support Expert
Community Support Expert

Hi,

I am happy to let you know that the PowerSchool Mobile App Developer team was able to resolve the issue causing the "Can't connect to Mobile Cloud" error.  Please let us know if you continue to experience an issue when logging into the Mobile App.

We appreciate your patience while we worked to find a resolution.



Bishal G.
PowerSchool Community Support Expert
Say Thanks by clicking the thumbs up icon in a post!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!

View solution in original post