New Android App V 2.0 for the Parent/Student Portal

CindyM8
PowerSchool Champion
PowerSchool Champion

New Android App V 2.0 for the Parent/Student Portal

Is there any documentation on the newest version of the Parent/Student app for the Android phone?


CM

1 Solution
BishalG
Community Support Expert
Community Support Expert

Thank you for your query on PowerSchool Community!

We do not have documentation available for PowerSchool Mobile app v2.1.0 for Android OS at the moment but we are working on it.

 

Hope this helps!



Bishal G.
PowerSchool Community Support Expert
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View solution in original post

26 Replies
BishalG
Community Support Expert
Community Support Expert

Thank you for your query on PowerSchool Community!

We do not have documentation available for PowerSchool Mobile app v2.1.0 for Android OS at the moment but we are working on it.

 

Hope this helps!



Bishal G.
PowerSchool Community Support Expert
Say Thanks by clicking the thumbs up icon in a post!
If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!

View solution in original post

candelaria1
Hobbyist

Hello

 

 

This is becoming huge issue with out Parents that have Andriods in our District. Should they delete the app then re install it?

 

 

 

Please advise

JeffG9
PowerSchool Champion
PowerSchool Champion

@candelaria1 

 

The lack of documentation for the mobile app is an issue for Android users in  your District? If they delete the app and re-install it, it will be the newest version.

______________
Full Disclosure: I do not work for PowerSchool
candelaria1
Hobbyist

So when they add  our district code the app wont work . So should they delete the app then re install the latest in their store?

JeffG9
PowerSchool Champion
PowerSchool Champion

@candelaria1 

 

That never hurts and is a good first step to take.

______________
Full Disclosure: I do not work for PowerSchool
candelaria1
Hobbyist

So, do you know if anyone is having the same issue with Andriod and Parent/Student app?

 

does it depend if parent has updated their phone?

 

were there certain updates to the app which affects andriods users that you are not aware of?

JeffG9
PowerSchool Champion
PowerSchool Champion

@candelaria1 

 

You haven't described the issues that users are experiencing, so I do not know how to answer your question. There is an issue with APPLE users currently, but nothing save the update for Android users.

______________
Full Disclosure: I do not work for PowerSchool
candelaria1
Hobbyist

As I mentioned 

 

ALL andriod users (parents) that had or try to get into their Parent/Student app from CSDNB district have been getting denied login. Even when deleting then adding Parent/ Student app from Andriod store >putting our district code states that there is an issue with Parent/Student PS app. 

jamiem7
Lead Community Moderator
Lead Community Moderator

Thank you for providing this information!

Parents should be using version 5.0 or higher on their Android devices.  Android devices that are on a version before 5.0, may receive a message the app is not compatible due to features within the app that are compatible only with versions 5.0 and higher.  The parents should also clear the cache within the device.  I have added a link below that should guide parents through the process of clearing the cache within the browser.

 

https://www.androidcentral.com/how-and-when-clear-app-cache-or-data-android


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candelaria1
Hobbyist

Thank you soo much crossing fingers

 

 

 

SolangeS
Journeyman

This solution does not work: I'm using Android 9 and followed the instructions to clear cache and storage.

Same error pops up: "Unable to connect to this PowerSchool server for one of the following reasons: PowerSchool is unavailable; mobile services are not enabled; or the server address you entered is incorrect. Contact your school district to resolve the issue."

When I clicked on Details: "Unknown Error <javax.net.ssl.SSLHandshakeException:Handshake failed>"

candelaria1
Hobbyist

also what is the issue with apple ?

JeffG9
PowerSchool Champion
PowerSchool Champion

@candelaria1I am an Android user, but if I remember correctly it is an issue with not being able to see proper terms.

______________
Full Disclosure: I do not work for PowerSchool
BishalG
Community Support Expert
Community Support Expert

Hi @JeffG9, Thank you for contributing to the PowerSchool Community!

 

@candelaria1 might be referring to PowerSchool Mobile app (Parent Portal) while the issue you are referring to might be regarding the soon to be deprecated PowerTeacher App.

 

You can find the link to the discussion about the PowerTeacher iOS App below.

 

PowerTeacher v2.0 iPad App


Hope this helps to clarify things



Bishal G.
PowerSchool Community Support Expert
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candelaria1
Hobbyist

@JeffG9 @CindyM8 @BishalG I just wanted to update

 

 

so we finally figured out it was out load balancer verison was out to date and was not compatible with the new Andriod verison of PS parent/student app. We are literaly taking the load balancer aprt little by little to make the update.

 

 

 

 

hope this helps

 

 

thank you to everyone that helpded

RaymondL1
Journeyman

We are having the same issues described.  All Android app users are having difficulty logging in after updating to the latest version 2.0 of the Android app.  I currently have a support case open with Powerschool but have gotten no where with them, as of yet.  What our users are seeing is that immediately after enterring the district code, the app throws an unhandled exception error.  The problem is widespread and seems to be any of our users that have updated the app are experiencing the same issue.  We are self hosted so I'm wonderring if that has something to do with the problem.  We have tried clearing cache and storage for the app on the mobile devices and have tried uninstalling/reinstalling with no change in the error.  From the current comments on the Google Play store, it seems like several other districts are having this same issue.  I'm attaching a screenshot of the error that we are receiving from the app along with the log files.  

 

Just wonderring how many other folks are seeing this and whether or not you are self hosted or in the cloud?

BishalG
Community Support Expert
Community Support Expert

Hi @RaymondL1, Thank you for posting your concern on PowerSchool Community!

This is a known issue and our team is already working towards a resolution.

 

In the meantime, I'll suggest that your district's Designated Support Contact reach out to PowerSchool Mobile support and our support team should be able to help them resolve the error that they are facing while trying to log in to the app.

Thank you for your patience as we work through this and we apologize for the inconvenience this might have caused.



Bishal G.
PowerSchool Community Support Expert
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SolangeS
Journeyman

Same here at my school district: parents with Android cannot login due to handshake issue.

It was working fine on previous version thou

BishalG
Community Support Expert
Community Support Expert

Hi @SolangeS, Thank you for posting your concern on PowerSchool Community!

 

This is a known issue and our team is already working towards a resolution.

 

In the meantime, we recommend that your district's administrator reaches out to PowerSchool Mobile support to request assistance regarding access issues on the mobile app and our support team should be able to help them with a resolution.

Hope this helps!



Bishal G.
PowerSchool Community Support Expert
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If a suggestion helps solve your issue, please select Accept As Solution on the post so others can see the solution, too!
high_schooler_parent

Absolutely disgusting how you broke the app and then stonewall about this. Hundreds of parents depend on this app and you cut them off at the knees and now you are stonewalling. Great Job!!