Mobile app not showing assignments in chronological order

spawling
Hobbyist

Mobile app not showing assignments in chronological order

A parent is having trouble with one class not showing the assignments and grades in the chronological order in the mobile app on her phone and ipad.  The other classes in the app are correct.  I looked in the teacher's gradebook and shows the assignments and grades in the chronological order.  I had her log out and back into the app, with no luck of fixing the issue with the assignments and grades for this class.  Any suggestions???

1 Solution
ScottS
Community Moderator
Community Moderator

Hi @spawling!

 

Typically assignments should appear in chronological order in the PowerSchool Mobile app. In this case, I would recommend reaching out to the PowerSchool Support Team and logging a case. Our support team might need to use the parent's account to see what the issue is, so you may need to coordinate with the parent to get a temporary password set for our Support Team.


Scott S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

2 Replies
ScottS
Community Moderator
Community Moderator

Hi @spawling!

 

Typically assignments should appear in chronological order in the PowerSchool Mobile app. In this case, I would recommend reaching out to the PowerSchool Support Team and logging a case. Our support team might need to use the parent's account to see what the issue is, so you may need to coordinate with the parent to get a temporary password set for our Support Team.


Scott S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!

View solution in original post

spawling
Hobbyist

Thank you for the response and guidance!