App Login Loop

JeromeO
PowerSchool Champion
PowerSchool Champion

App Login Loop

(I'm not just a PowerSchool administrator for one district, but I'm a PowerSchool parent for another 🙂 )

 

My employer district doesn't use Unified Classroom, but as a parent, my attending district does.  I installed the app (for Android), I enter the 4 character district code, and I'm taken to the UC login screen.  I log in (I know my account & password are valid because I can successfully log on via a real computer).

 

I'm taken back to the 4-character "enter the district code" screen.  I do so.  I'm returned to the UC login screen.

 

And repeat.

-----------
Troy School District, Troy, MI, USA
District Size: 13,000+
Server Config: On-prem/Self-hosted 3 app+1 db+2 test

I am not a PowerSchool employee

1 Reply
jamiem7
Community Moderator
Community Moderator

@JeromeO  The district may need to resubmit the "Mobile Registration" page in the SIS - it refreshes the App and SIS connection.  Have you connected with the district to see if it has been reported by multiple parents?  I haven't seen any reports on our side.  

 

Have you tried on another device (if you have one) to see if it is related to your device or the app?



Jamie H.
Lead Community Moderator

Explore becoming a PowerSchool Mentor today!