Enterprise Management Service (EMS) for PS SIS

Enterprise Management Service ("EMS") for PS SIS is the must-have comprehensive solution to the need to manage and maintain your self-hosted PowerSchool SIS environment in the following areas:

 

  1. Environment Monitoring
  • Near real-time monitoring of server hardware for performance and faulty hardware
  • Near real-time monitoring of the PowerSchool and Oracle application logs
  • Near real-time monitoring of Microsoft Windows® operating system logs and resource utilization
  • Near real-time monitoring of virtualization hosts performance and utilization
  • Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions
  1. Software Update Service
  • Choice of automated or on-demand installation of all PowerSchool version updates and upgrades, state and provincial reporting updates, and Oracle updates
  • Choice of automated or on-demand installation of all SIF agent updates and State Messaging Plugin updates
  • Choice of automated or on-demand installation of all Microsoft Windows® operating system-related updates and upgrades
  • Choice of automated or on-demand installation of all server-related third party software updates
  1. Offsite Data Backup & Disaster Recovery
  • Automated nightly compression, encryption, and transfer of PowerSchool/Oracle files to a remote location for 365 days of retention (or longer by negotiation)
  • Same-day restoration of instance on-site or with TSG's hosting facilities
  • Up to thirty (30) days of temporary hosting in the event that a disaster is invoked
  1. Data and Server Migrations and Restorations
  • Same-day restoration of corrupted environment using most recent backup
  • Completion of planned server migrations to new physical or virtual hardware
  • Choice of automated or on-demand refreshes of data to a non-production environment with no limit on the number of refreshes
  1. Infrastructure Support
  • Pro-active intervention and response to performance situations directly with TSG during expansive hours 7 days a week
  • One hour Service Level Agreement for all EMS needs

 

    6.  Oracle Database Optimization and Performance Tuning

  • Review and evaluation of physical and virtual database server hardware and storage configurations
  • Review and evaluation of Oracle RMAN, Datapump, Fast Recovery Area and other elements of data integrity strategies
  • Review and evaluation of Oracle Database Objects and Patchset
  • Modification or optimization of Oracle Table and Index and other elements of tuning potential
  • Capture and completion of recommended and agreed-to configuration settings

   7.   Security Advisory Services

  • Review of architecture, configuration, versioning, credentials, and business logic of all security elements
  • Calculation or testing to determine the nature, likelihood, and severity of risks and threats
  • Determination, publication, and fulfillment of measures to harden, secure, and correct the condition of environment
  • Quarterly audit of system credential age, complexity, refresh rate, and other factors

    8.  SSL Certificate Administration 

  • Procurement and provisioning of 256-bit military grade SSL certificate
  • Configuration of SSL certificate for each specific client's site
  • Integration into client instance of PowerSchool and ongoing administration throughout three-year term

 

EMS:

  • Shifts responsibility for technical administration duties from the PowerSchool customer to TSG.
  • Reduces risk by ensuring a secure and reliable disaster recovery strategy.
  • Provides swift and efficient completion of all necessary updates to the application, database, and the infrastructure.
  • Hardens the PowerSchool infrastructure against security risks and threats by malicious actors.
  • Optimizes the performance of the database to ensure the very best outcome within the infrastructure.
  • Augment’s client resources including staffing, PowerSchool expertise, and information technology aptitude.
  • Reduces the total cost of ownership by reducing the staffing effort necessary to maintain and manage PowerSchool.
  • Leverages the unmatched experience, expertise, credentials, certification, training, and dedication of TSG staff.
  • Enables clients to focus their energy, effort, and attention on the use of PowerSchool functionality rather than its technical administration, and therefore, promotes greater capability.
  • Exceeds client expectation as evidenced by a 2017 Net Promoter Score of +83 (the second highest score in the world).

Enterprise Management Service ("EMS") for PS SIS is the must-have comprehensive solution to the need to manage and maintain your self-hosted PowerSchool SIS environment in the following areas:

 

  1. Environment Monitoring
  • Near real-time monitoring of server hardware for performance and faulty hardware
  • Near real-time monitoring of the PowerSchool and Oracle application logs
  • Near real-time monitoring of Microsoft Windows® operating system logs and resource utilization
  • Near real-time monitoring of virtualization hosts performance and utilization
  • Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions
  1. Software Update Service
  • Choice of automated or on-demand installation of all PowerSchool version updates and upgrades, state and provincial reporting updates, and Oracle updates
  • Choice of automated or on-demand installation of all SIF agent updates and State Messaging Plugin updates
  • Choice of automated or on-demand installation of all Microsoft Windows® operating system-related updates and upgrades
  • Choice of automated or on-demand installation of all server-related third party software updates
  1. Offsite Data Backup & Disaster Recovery
  • Automated nightly compression, encryption, and transfer of PowerSchool/Oracle files to a remote location for 365 days of retention (or longer by negotiation)
  • Same-day restoration of instance on-site or with TSG's hosting facilities
  • Up to thirty (30) days of temporary hosting in the event that a disaster is invoked
  1. Data and Server Migrations and Restorations
  • Same-day restoration of corrupted environment using most recent backup
  • Completion of planned server migrations to new physical or virtual hardware
  • Choice of automated or on-demand refreshes of data to a non-production environment with no limit on the number of refreshes
  1. Infrastructure Support
  • Pro-active intervention and response to performance situations directly with TSG during expansive hours 7 days a week
  • One hour Service Level Agreement for all EMS needs

 

    6.  Oracle Database Optimization and Performance Tuning

  • Review and evaluation of physical and virtual database server hardware and storage configurations
  • Review and evaluation of Oracle RMAN, Datapump, Fast Recovery Area and other elements of data integrity strategies
  • Review and evaluation of Oracle Database Objects and Patchset
  • Modification or optimization of Oracle Table and Index and other elements of tuning potential
  • Capture and completion of recommended and agreed-to configuration settings

   7.   Security Advisory Services

  • Review of architecture, configuration, versioning, credentials, and business logic of all security elements
  • Calculation or testing to determine the nature, likelihood, and severity of risks and threats
  • Determination, publication, and fulfillment of measures to harden, secure, and correct the condition of environment
  • Quarterly audit of system credential age, complexity, refresh rate, and other factors

    8.  SSL Certificate Administration 

  • Procurement and provisioning of 256-bit military grade SSL certificate
  • Configuration of SSL certificate for each specific client's site
  • Integration into client instance of PowerSchool and ongoing administration throughout three-year term

 

EMS:

  • Shifts responsibility for technical administration duties from the PowerSchool customer to TSG.
  • Reduces risk by ensuring a secure and reliable disaster recovery strategy.
  • Provides swift and efficient completion of all necessary updates to the application, database, and the infrastructure.
  • Hardens the PowerSchool infrastructure against security risks and threats by malicious actors.
  • Optimizes the performance of the database to ensure the very best outcome within the infrastructure.
  • Augment’s client resources including staffing, PowerSchool expertise, and information technology aptitude.
  • Reduces the total cost of ownership by reducing the staffing effort necessary to maintain and manage PowerSchool.
  • Leverages the unmatched experience, expertise, credentials, certification, training, and dedication of TSG staff.
  • Enables clients to focus their energy, effort, and attention on the use of PowerSchool functionality rather than its technical administration, and therefore, promotes greater capability.
  • Exceeds client expectation as evidenced by a 2017 Net Promoter Score of +83 (the second highest score in the world).

Enterprise Management Service ("EMS") for PS SIS is the must-have comprehensive solution to the need to manage and maintain your self-hosted PowerSchool SIS environment in the following areas:

 

  1. Environment Monitoring
  • Near real-time monitoring of server hardware for performance and faulty hardware
  • Near real-time monitoring of the PowerSchool and Oracle application logs
  • Near real-time monitoring of Microsoft Windows® operating system logs and resource utilization
  • Near real-time monitoring of virtualization hosts performance and utilization
  • Monthly reporting of status and trending of performance, hard drive consumption, server uptime, and frequency of incidents and transactions
  1. Software Update Service
  • Choice of automated or on-demand installation of all PowerSchool version updates and upgrades, state and provincial reporting updates, and Oracle updates
  • Choice of automated or on-demand installation of all SIF agent updates and State Messaging Plugin updates
  • Choice of automated or on-demand installation of all Microsoft Windows® operating system-related updates and upgrades
  • Choice of automated or on-demand installation of all server-related third party software updates
  1. Offsite Data Backup & Disaster Recovery
  • Automated nightly compression, encryption, and transfer of PowerSchool/Oracle files to a remote location for 365 days of retention (or longer by negotiation)
  • Same-day restoration of instance on-site or with TSG's hosting facilities
  • Up to thirty (30) days of temporary hosting in the event that a disaster is invoked
  1. Data and Server Migrations and Restorations
  • Same-day restoration of corrupted environment using most recent backup
  • Completion of planned server migrations to new physical or virtual hardware
  • Choice of automated or on-demand refreshes of data to a non-production environment with no limit on the number of refreshes
  1. Infrastructure Support
  • Pro-active intervention and response to performance situations directly with TSG during expansive hours 7 days a week
  • One hour Service Level Agreement for all EMS needs

 

    6.  Oracle Database Optimization and Performance Tuning

  • Review and evaluation of physical and virtual database server hardware and storage configurations
  • Review and evaluation of Oracle RMAN, Datapump, Fast Recovery Area and other elements of data integrity strategies
  • Review and evaluation of Oracle Database Objects and Patchset
  • Modification or optimization of Oracle Table and Index and other elements of tuning potential
  • Capture and completion of recommended and agreed-to configuration settings

   7.   Security Advisory Services

  • Review of architecture, configuration, versioning, credentials, and business logic of all security elements
  • Calculation or testing to determine the nature, likelihood, and severity of risks and threats
  • Determination, publication, and fulfillment of measures to harden, secure, and correct the condition of environment
  • Quarterly audit of system credential age, complexity, refresh rate, and other factors

    8.  SSL Certificate Administration 

  • Procurement and provisioning of 256-bit military grade SSL certificate
  • Configuration of SSL certificate for each specific client's site
  • Integration into client instance of PowerSchool and ongoing administration throughout three-year term

 

EMS:

  • Shifts responsibility for technical administration duties from the PowerSchool customer to TSG.
  • Reduces risk by ensuring a secure and reliable disaster recovery strategy.
  • Provides swift and efficient completion of all necessary updates to the application, database, and the infrastructure.
  • Hardens the PowerSchool infrastructure against security risks and threats by malicious actors.
  • Optimizes the performance of the database to ensure the very best outcome within the infrastructure.
  • Augment’s client resources including staffing, PowerSchool expertise, and information technology aptitude.
  • Reduces the total cost of ownership by reducing the staffing effort necessary to maintain and manage PowerSchool.
  • Leverages the unmatched experience, expertise, credentials, certification, training, and dedication of TSG staff.
  • Enables clients to focus their energy, effort, and attention on the use of PowerSchool functionality rather than its technical administration, and therefore, promotes greater capability.
  • Exceeds client expectation as evidenced by a 2017 Net Promoter Score of +83 (the second highest score in the world).
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Last update:
‎05-16-2024 11:40 AM
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