mobile app

New Member

mobile app

Why am I not able to sign in on my mobile app to see my child's information but I can sign in on the web with the same username and password I am trying? It's really frustrating I have had this issue for a while.

2 Replies
PowerSchool Champion
PowerSchool Champion

There can be many reasons why you cannot see information on the app versus the web page. It can be that you have to update your up. You haven't synced your data in a bit, you are not in the appropriate marking term to see grades. 


You do not indicate if you receive any type of error message when you log into the app.

PowerSchool Mentor
PowerSchool Mentor



Are you the PowerSchool administrator or a parent? If you are the parent, you should contact the PowerSchool admin for your school district. They need to make sure they have certain things set up in order for parents to see student information in the mobile app.


Hope this helps!!!



Heather Weist, MEd
PowerSchool - SIS Administrator, Commonwealth Charter Academy

PowerSchool Mentor/Champion

PowerSchool Mentor of the Year 2021 Winner

PowerSchool Beta Tester of the Year 2022 Winner

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