date of birth

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Isabel1904
Padawan

date of birth

Everytime i complete the date birth information i get an error even though im following the recommended format. Can you help? Thank you

5 Replies
Community Moderator ScottS
Community Moderator

Re: date of birth

Hi @Isabel1904

 

Thank you for your post in the PowerSchool Community. I'd like to verify that this post is in the correct product forum. Are you entering the birthdate into a form for SchoolRecs, InfoSnap, or PowerSchool Registration by any chance?


Scott S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Isabel1904
Padawan

Re: date of birth

For registration (its for the application prcess)

Community Moderator ScottS
Community Moderator

Re: date of birth

Hi @Isabel1904,

 

Thank you for confirming this was with PowerSchool Registration. With PowerSchool Registration, when you get an error message that the date of birth is incorrect, you will need to reach out to your school district in order to correct the date of birth in their Student Information System. Once they correct the date on their end, it should work correctly for you on the registration form.


Scott S.
PowerSchool Community Moderator
Remember to give Kudos to suggestions that help you! If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
Isabel1904
Padawan

Re: date of birth

But he is not a student yet. It in an application form in the asf .com. Sorry because it was not in powerhouse

Community Moderator kevins
Community Moderator

Re: date of birth

Hello @Isabel1904!

 

I am sorry you have been having trouble getting the Registration form to submit.

 

One thing you can try is highlighting all of the information in the Birth Date field and deleting it. After that try reentering the date again. Sometimes there can be a space before or after the date that is difficult to see which will cause problems.

 

If that doesn't work for you, I would recommend contacting Registration Family Support. They can look at your in-progress form to see if there may be another error that is holding things up. From there, they can work with you directly to walk you through fixing anything they can see causing an issue. You can see your support options by going to Contact Support in the above menu and selecting your role and product from the options listed. 

 

 

 

Have a great weekend!