Why do you have to reset your password EVERY time you login?

normb4
Padawan

Re: Why do you have to reset your password EVERY time you login?

I think it's more than @  sign... I've seen it happen with almost any type of combinations 

bga
Padawan

Re: Why do you have to reset your password EVERY time you login?

@normb4 ah, yes, I fully expect most of special chars to be an issue. @ is just a pretty common one I guess. If you stick to numbers and letters you should be ok.

 

jbidk
Community Manager
Community Manager

Re: Why do you have to reset your password EVERY time you login?

Thanks, @bga,

 

@normb4 To make sure I am following up on the right issue. Are you able to select a password without any special characters and does that help?

 

 

JbidK
PowerSchool Community Manager
ReginaS6
Journeyman

Re: Why do you have to reset your password EVERY time you login?

Our password requirements are set to include a special character - a decision made by upper level administration....we had to include a special character in the passwords and once we stopped using the @ sign as one of them, our issues resolved with log ins.