Unable to student

New Member

Unable to student

Hi Community,


I'm hoping someone can help.  I'm not able to add my son to my parent account.  When I go to Add student and enter his Access ID & Password, it gives me the error, "<name> has not been added to your account. Valid student information must be entered".  I verified his information and confirmed that I can log into PowerSchool with his credentials.


Any help would be appreciated.


1 Reply

Re: Unable to student

The Access ID and Access Password are not the same as the credentials your student uses to log into PowerSchool. You would need to reach out to your child's school and request that information.