Single Sign On Error iOS Mobile App

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Community Support Expert
Community Support Expert

Re: Single Sign On Error iOS Mobile App

Hi @Arnulfo1988,

 

To assist you better, would you please let us know if you were having an issue with any of the PowerSchool products, or were you trying to convey a concern that you are having?


Reshma
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
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Journeyman

Re: Single Sign On Error iOS Mobile App

I have the same issue, I can't use the App on my phone. Please solve this problem

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PowerSchool Champion
PowerSchool Champion

Re: Single Sign On Error iOS Mobile App

I love how they marked this solved when the recommendation was to contact PS support and create a case! lol

 

I was having issues with Android users not being able to use the app after a recent update and came to this forum. The forum was only good for letting me know that I'm not the only one with an issue, but I did find a work-around.

 

We ended up getting it to work by uninstalling the app, reinstalling it, and resetting the password on the admin side. The user was not able to update their password on the app, but once they did so using a browser they were then able to log in via the app with the newly reset password and it works. Again, only seems to be Android users. And nothing really pointed us to this particular fix, but since it worked I thought I'd share.

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Journeyman

Re: Single Sign On Error iOS Mobile App

You like my humor 😂. I marked the response as at the accepted solution because there was no previous issue reported and figured support would have this fixed in no time.  The bug has departments at all levels pointing fingers and scratching their heads.

 

The particular bug I describe wasn't for users using their PowerSchool username and password, but rather users who are using Google or Microsoft accounts to authenticate to PowerSchool through SAML.  I'm glad you were able to figure out your users Android issues. 👍

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Community Support Expert
Community Support Expert

Re: Single Sign On Error iOS Mobile App

Hi @emanuelakh@AngieC4, and @JesseB3,

 

Thank you for actively participating in PowerSchool Community!

 

We are aware of the issue when entering the district code and choosing to log in either as a student or a parent the app gives the error message of Single Sign-On Error and we are looking into this for a resolution.  We recommend reaching out to your school district to start a case with the PowerSchool Mobile support team to get the recent updates on this.

 

We appreciate your patience while we work on resolving this issue for you.


Reshma
PowerSchool Community Support Expert
Remember to give Kudos to suggestions that help you!
If another user helps solve your issue, please select Accept As Solution on their post so others can see the solution, too!
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Journeyman

Re: Single Sign On Error iOS Mobile App

A case has been created for our school with the Mobile support team. When I get meaningful updates, I'll post them here for others. From July until now (Oct-15) the only progress to report is that the internal departments are kicking this bug around. As frustrated as our school is about this issue, because the users can still use the web portals, the issue is not a high priority.

 

I fear PowerSchool is stuck in Active Inertia. This long standing bug and an inability to resolve timely proves my point.

 

Active inertia is an organization’s tendency to follow established patterns of behavior—even in response to dramatic environmental shifts. Stuck in the modes of thinking and working that brought success in the past, market leaders simply accelerate all their tried-and-true activities. In trying to dig themselves out of a hole, they just deepen it.

https://hbr.org/1999/07/why-good-companies-go-bad 

 

Jesse

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Journeyman

Re: Single Sign On Error iOS Mobile App

I have contacted the school and they coudn't offer me any more help than suggesting that I delete and download the app again. That didn't help me at all. So please fix this issue as soon as possible. The issue is the app. 

 

Thank you, 

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Journeyman

Re: Single Sign On Error iOS Mobile App

Why isn't this issue being fixed?

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Journeyman

Single Sign On Error iOS Mobile App

i know right

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Community Moderator
Community Moderator

Re: Single Sign On Error iOS Mobile App

Single Sign-On issues can vary depending on the school or district's setup such as the district's servers being inaccessible or the district having temporarily disabled access to the PowerSchool mobile app.  Due to this, we recommend connecting with your school or district to report any issues you are experiencing.  The school or district administrators can work with our PowerSchool Support team to troubleshoot further.



Jamie H.
PowerSchool Community Moderator

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