Schoology displays old file?

Jaynryan
New Member

Schoology displays old file?

I have seen that on the iPhone a file that I frequently open may not force a Re download each time it’s opened.

The issue is if the teacher updates the file and the app doesn’t download the latest file, my child may miss a homework assignment.

Does the iPhone app cache files that are in the folders? What triggers the file to update on the app? Is a forced app restart necessary or is it time based or does it always download the latest each time the file is pressed by the user?
1 Reply
JyotishkaB
Community Support Expert
Community Support Expert

Hi @Jaynryan

 

It should ideally download the latest each time the file is pressed by the user. However, we recommend that you reach out to the Support Contact of your district who should be able to work with the Schoology support team and have a look into your setup to troubleshoot further.

 

 

Jyotishka B.
Community Moderator



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